Customer Service Representative Job at OmniForce Solutions
Our Client is currently seeking Customer Service Representatives in Austin, TX. You’ll be part of the CSR team that assists our customers with inquiries, sales, and problem resolution.
**This is an onsite position located in North Austin, TX**
About the Client
Our client is the biggest HVAC installer in the country, and we are currently seeking Sales Representative for our local Austin, TX division. You’ll be part of our enthusiastic, friendly and customer focused CSR team that assists our customers with inquiries, sales and problem resolution.
What this role includes:
**This is an onsite position located in North Austin, TX**
About the Client
Our client is the biggest HVAC installer in the country, and we are currently seeking Sales Representative for our local Austin, TX division. You’ll be part of our enthusiastic, friendly and customer focused CSR team that assists our customers with inquiries, sales and problem resolution.
What this role includes:
- Handle inbound calls and delivering quality customer service.
- Assists customers with sales, payments and service calls
- Take incoming calls, make outbound calls, process credit cards, offer service plans and schedule appointments.
- Update customer information in the company’s computer system
- Ensure an exception customer experience and demonstrating extreme ownership of customer problems.
- Keeping safety as the number one priority by following policies and procedures
Minimum qualifications and what you’ll need to be able to do
- Be at least 18 years old
- Have prior customer service experience
- High school diploma or GED
- Customer service mindset, positive attitude and a team player
- Ability to build positive relationships with customers, both internal and external
- Able to communicate via a phone
- Adhere to strict safety, quality, and organizational standards
- Computer competency and able to use Microsoft office products
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