CUSTOMER SERVICE REPRESENTATIVE Job at Peoples Natural Gas
About us
Delta Natural Gas, a subsidiary of Peoples Natural Gas, is a gas utility serving south-central Kentucky. This position is located in Delta’s Middlesboro Nicholasville.
Job Summary
Under general supervision of the Manager Billing Service the
Customer Service Representative prepares service calls, schedules and dispatches service work to Customer Service Representatives. They also maintain various records including, but not limited to, transportation reports, cathodic and leak reports, final notices and disconnects, time and expense reports, material usage reports and summaries, weather, damage prevention forms, home energy audit requests and meter history records.
Additional Duties:
- Prepares service calls, schedules and dispatches service work to Customer Service Representatives.
- Maintains various records including, but not limited to, transportation reports, cathodic and leak reports, final notices and disconnects, time and expense reports, material usage reports and summaries, weather, damage prevention forms, home energy audit requests and meter history records.
- Maintains appropriate customer accounting records including, but not limited to, managers fund accounts, cash receipts, bank deposits.
- Maintains appropriate material handling records including, but not limited to, purchase requisitions, material receiving records and transfers, inventory and material catalogs.
- Performs various stenographic and clerical duties including, but not limited to, typing, opening the mail, filing, radio and telephone communications.
- Receive payments of gas bills and miscellaneous invoices, prepare bank deposits and maintain petty cash funds.
- Maintain a neat personal appearance and continuously strive to promote improved customer, employee and public relations.
- Maintain Company manuals, tariffs and other records in compliance with the Kentucky Public Service Commission and/or other regulatory agencies and is familiar with the rules and regulations of the Company, the Kentucky Public Service Commission and other regulatory agencies.
- Shall be required to attend schools, training sessions and seminars as necessary in order to fulfill assigned job responsibilities.
- Performs any and all other duties assigned by authorized personnel.
Basic Qualifications
EDUCATION:
High School or equivalent
Prior Customer Service & Adminsitrative Experience Preferred
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