Sunny Health & Fitness is an industry leading health and exercise-centric lifestyle brand that is dedicated to cultivating and empowering those within the fitness community. We believe fitness should be accessible to everyone, anywhere, anytime. Our goal is to enable and provide you with the tools you need to become better through a fulfilling fitness experience and lifestyle.

Essential Duties and Responsibilities:

The person in this role will focus on multiple different platforms (ex: Yelp, Google, Amazon, etc. They will work on providing feedback to customers that leaves the reviews to address their issues and concerns. This position will not be answering too much phone calls, but they will need to be proficient at answering question via website portals.

• Present a positive and professional attitude towards the most difficult customers.
• Respond promptly and correctly to inquiries and requests.
• Resolve wide variety of problems from analysis through resolution.
• Utilize best methods and judgment to handle complex issues.
• Work diligently and independently throughout a set schedule.
• Understand wide line of fitness equipment at technical, operational and sales levels.
• Remain flexible with shifting workflow, assignments and responsibilities.
• Communicate constantly with colleagues and management.
• Provide insight and suggestions to improve company processes.
• Create and edit spreadsheets, emails and reports.
• Learn from coaching and feedback while growing from mistakes.
• Participate in seasonal overtime work (at 1.5x pay).

Qualifications, Skills, and Knowledge:

• Experience interacting with customers and responding to a high volume of social media messages, inquiries, and comments.
• Smart, energetic and upbeat personality.
• Patience, calm and confidence during difficult interactions.
• Excellent written and verbal communication in English.
• Creative problem solver and thinker.
• Ability to self-train from proper resources and support.
• Microsoft Office knowledge - Outlook, Excel and Word.
• Strong time-management from organization, multi-tasking, and prioritization skills.

Benefits:

• Medical, Dental, Vision Insurance: Company covers 80% for employees only.
• Life Insurance: Covered by the company.
• 401k Dollar for Dollar matching up to 3%, eligible to enroll after one full year with the company. 100% fully vested.
• Sick Paid Leave
• 7 Paid Holidays (Eligible after probation period).
• Vacation
• Company provides discounts for fitness equipments for our employees.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Hacienda Heights, CA 91745: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated for COVID-19?

Experience:

• Customer service: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Social media management: 1 year (Required)

Work Location: One location

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