Customer Service Representative Job at Utility Supply and Construction Company
We are seeking an energetic, team oriented individual to join our growing team as a Customer Service Rep!
Power Line Supply is the nation's largest independently owned utility specific distributor and provides protective equipment testing, tool repair, and technical services consulting to customers around the world.
The principal duties and responsibilities of the Customer Service Rep consists of, but are not limited to, the following:
- Develop positive relationships with customers
- Act in a support role to the account manager and in handling customer's individual needs
- Assist Outside Sales and Account Manager in their ability to generate new business by facilitating excellent customer relationship management with existing and potential new customers
- Assist Account Manager in resolving conflicts and provide solutions in to customers in a timely manner
- Generate Open Order Report to provide customer with order status as needed
- Assist Account Manager in resolving cost corrections and other administrative functions as needed
- Work efficiently and cooperatively with all pertinent PLS departments
- Be proficient in all aspects of PLS' P21 ERP system
- Stay current on industry trends and best practices
- Act within the letter and spirit of the laws of the United States, the States and municipalities in which The Power Line Supply Company operates
- Ensure your availability to respond to Storm or Emergency work that may occur from time to time for proper support of customer's needs.
REQUIREMENTS:
- Preferred - Associates Degree in Business Administration, Marketing, or a related field
- Hands on experience in sales and a proven track record of delivering an excellent customer experience
- Knowledge of CRM software and MS Office (MS Excel in particular)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- An ability to deliver projects and answer inquiries on time
- Business acumen with a problem-solving attitude
- Excellent planning and organizational skills
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