The Maine Department of Labor is seeking an outstanding Customer Service Representative! If you are detail-oriented and highly organized, have outstanding computer skills including experience navigating and pulling reports from databases and are an effective communicator both verbally and written, this may be the opportunity for you! Candidates must be able to take initiative, work well independently and as a collaborative team member. The flexibility of this position allows for your home base to be located in: Lewiston, Augusta, Bangor, Machias, Springvale or Presque Isle. Partial remote capability is an option.

While no two days are the same, on a typical day you can expect to:

• Provide administrative support to staff with reporting, invoicing, and other program requirements.
• Process documents needed to approve programs and customer services.
• Manage a Power Automat/ Microsoft Form-built database and connect to resources to improve tools.
• Ensure complete, accurate, and timely data and document collection for customer tracking and financial systems.
• Take accurate and comprehensive minutes of meetings and then distribute them to an established distribution list.
• Communicate effectively with collaborative partners to update the Health Care Training for ME website with upcoming training opportunities and programmatic changes.

The MDOL/Bureau of Employment Services believes our employees should reflect the diversity of the populations we serve, including racial, cultural and ethnic diversity and people with disabilities. We welcome and encourage all applicants with interest in this position and who believe they meet the minimum qualifications listed.

Minimum qualifications:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I.

Preference will be given to those applicants with:

• Excellent communication skills
• Proficiency with Microsoft Office Suite
• Experience with information and systems management
• Experience using databases, collecting data, and data analysis
• Experience supporting programs and program staff

Contact information:

Questions about this position should be directed to Catalina Piedrahita at catalina.piedrahita@maine.gov

Opening Date: February 2, 2023

Closing Date: February 16, 2023

Job Class Code: 6598
Grade: 13 (Administrative Services)
Salary: $32,968 - $45,614
Location: Augusta, Lewiston, Bangor, Machias, Springvale or Presque Isle

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.

If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.