SUMMARY:

Provide fast and accurate processing of orders, inquiries and return authorizations in a customer service environment in the manufacturing sector.

RESPONSIBILITIES:

• Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives.
• Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate.
• Responsible for timely customer communications, including but not limited to pricing information, order confirmation and shipping status.
• Proactively review open order reports and information providing documentation as requested to customers, manufacturing plants or sales.
• Process and monitor Return Authorizations, obtain required approvals for changes to customer specific information and special accommodations.
• Own, manage, maintain and update customer data and files.
• Adhere to SOX requirements of confirming orders and ensuring all orders shipped in the month are processed through sales update for revenue recognition.
• Other job responsibilities and requirements that may be assigned.

REQUIREMENTS:

• HS Diploma or GED required. College degree preferred.
• 1-2 years customer service experience.
• Proficient in Word, Excel, Outlook; JD Edwards experience desired.
• Professional verbal and written communication skills.
• Ability to multi-task in a flexible environment with minimum supervision.
• Attention to detail, accuracy and follow up skills.
• Excellent interpersonal skills
• Must be a team player and work well within a team environment

EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Houghton International will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.