Customer Service Representative- Outdoor Power Equipment Job at Dawson
Customer Service Representative
Outdoor Power Equipment
Temp to Hire; Mon-Fri, 8:00am-5:00pm
$16.50 per hour
Hilliard, Ohio (hybrid work schedules available)
What the position offers:
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Outdoor Power Equipment
Temp to Hire; Mon-Fri, 8:00am-5:00pm
$16.50 per hour
Hilliard, Ohio (hybrid work schedules available)
What the position offers:
- Temp to hire opportunity; pay bumps to $17.00 per hour when hired permanently!
- On the job training & no weekend work!
- In office to start, Hybrid after 90 days if performance/attendance metrics are met and home internet connection is sufficient
- Medical/Dental/Vision insurance
- 401K plan with company match
- Employee Discounts
- Monthly reward points based on attendance, adherence, kudos from customers, etc; points can be accumulated or cashed in for prizes
- Annual incentive bonus based on KPIs (up to $1500)
- The customer service team handles a high volume of inbound customer calls and is responsible for providing high quality customer service while contributing to individual and team goals
- This company provides the customers help with order entry, parts lookup, billing, and shipping resolutions while holding themselves accountable for each call and ensuring a one call resolution
- Handles inbound and outbound calls to/from consumers, dealers, and vendors
- Conducts part look-ups, price quoting, answers order status concerns, and researches the tracking of orders
- Processes orders received via phone, fax, and/ or email
- Adjusts complaints concerning billing or service rendered, and handles or refers complaints of service failures to designated departments for investigation
- Ramp up to busy season is now; you’ll be handling around 30-50 calls/day
- During busy season, starting in March, you’ll be handling 100-120 calls/day
- Minimum of 6 months customer service experience (this can be retail, restaurant, etc., as long as computer skills are sufficient)
- Strong problem solving and decision making skills
- Ability to multi-task while maintaining focus on the customer
- Strong verbal and interpersonal skills
- Job seeker must live in Columbus, Ohio (due to hybrid work schedule after training)
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.