Customer Service Representative – Parks and Rec

POSITION SUMMARY

Responsible for effective communication with patrons to complete transactions to their satisfaction and with staff to relay necessary information as it pertains to their division.

DUTIES AND RESPONSIBILITIES

• Respond appropriately to customer’s questions, needs, concerns, etc.
• Direct phone calls or escort customers to appropriate staff that can assist
• Inputs, retrieves and updates customer data and account status into systems
• Processes Parks & Recreation payments, checks payment for accuracy, and prepares receipts, records or other documentation of payment and account status
• Answers multi-line phone system
• Relay messages to appropriate staff members
• Assists with requests for program registrations, facility rentals, and cemetery plot purchases
• Assist with program preparation to include marketing, organizing supplies, assisting during programs, and clean-up
• Updates program information in the RecTrac system as needed
• Runs essential instructor reports for programs
• Organizes registration information and checks for accuracy to assure all documents are completed by patrons
• Contracts donors for give-away items for events and sponsorships for festivals
• Keep track of tree removal list and handle mailings to households as our Forester requests
• Other job duties as assigned

• Knowledge of
  • Computers capabilities to include Word, Excel, Publisher
  • Customer service procedures and techniques, including, but not limited to effective listening, problem solving, and conflict resolution.
  • City Policies & Procedures
  • Cash handling and balancing procedures
• Ability to:
  • Evaluate and analyze customer needs to provide exceptional customer service
  • Learn department functions thoroughly in order to provide general information and explain detailed department processes and procedures
  • Learn and explain regulatory compliance issues related to the assigned department’s function
  • Maintain important records efficiently and accurately and to prepare clear and concise reports
  • Multitask, while maintaining a high level of attention to detail
  • Perform duties accurately and efficiently under time sensitive deadlines

EDUCATION

• High school diploma or GED equivalency.
• Three (3) to five (5) years general clerical experience and/or customer service duties and responsibilities.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

PHYSICAL DEMANDS

Must possess mobility to work in an office setting and use standard office equipment, including a computer; operate a motor vehicle; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed. May occasionally bend, stoop, kneel, reach push, and pull drawers open and closed to retrieve and file information. Employee must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.