POSITION DETAILS
Department: Patient Financial Services
Location: US:PA:Lewisburg
Typical Work Schedule: Days (7:30am-5:30pm)
Primary Shift: Shift 1
Full Time Equivalent: 1.0 (full-time, 80 hours biweekly)
Exempt: No

SUMMARY
The Customer Services Representative works under the supervision of the Team Leader and Manager and will have direct contact with our patient population. Utilizing both inbound and outbound calling strategies, this position will provide excellent customer service primarily by telephone to all Evangelical Community Hospital (ECH) and Evangelical Medical Services Organization (EMSO) customers. They will assist customers with coverage/claims related questions and accurately interpret benefits and policy provisions for all insurance products accepted at ECH/EMSO facilities to account resolution. Conduct appropriate research and follow-up for with all areas of the ECH/EMSO organizations, as needed to provide prompt resolution of disputed claims to patient’s satisfaction.

QUALIFICATIONS
1. High School Diploma or equivalent required.
2. Requires two years of experience in Revenue Cycle Billing and or Collections, health care experience is preferred; knowledge of medical terminology acquired either by completion of a course in medical terminology or through experience with medical terminology gained by working in a health care environment is preferred. Coding or patient access experience will not be substituted for the billing/collections experience.
3. Experience in interpreting Payer Contracts and determining accurate payments on patient accounts is preferred.
4. MS Excel doing data entry, reviewing reports, sort / filter and open / edit / saving documents is preferred.
5. Pennsylvania state police criminal record check, child abuse history clearance and an FBI criminal history check required.

ABOUT EVANGELICAL
Working at Evangelical means being part of a vital tradition of service to our community. We maintain a challenging, energized work environment for our valued employees who exemplify our Core Values: Quality Service, Compassion, Respect, Professionalism, Integrity, Cooperation, and Creativity. Together, we commit to excellence every day as we strive to provide exceptional healthcare, accessible to all, in the safest and most compassionate atmosphere possible to build a healthy community.

COVID-19 VACCINATION INFORMATION
As required by the CMS Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule, all Evangelical Community Hospital employees working at a Hospital facility or in the community on behalf of the Hospital are required to be fully vaccinated against COVID-19 or have an approved medical or religious exemption regardless of job title, department, or employment status before beginning employment.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Evangelical Community Hospital is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.