Customer Service Representative, Senior - Library Assistant Job at Sarasota County Government
Department:
Libraries & Historical Resources
About Our Job
This is independent administrative and team leader work creating and fostering an environment that provides high quality, exceptional level of customer service. The employee in this position will ensure that other team members participate in setting the unit, library and system goals and contribute to decision making and evaluation of progress, through training, practice and evaluation. Employees will collaborate with co-workers to support the team process.
Job Description:
Customer Service
- Implements standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.
- Assists customers regarding library services, resources, equipment and technology and programs for the assigned unit as well as the library system.
- Communicates library/county use policies and procedures to users.
- Keeps abreast of developments, new trends, and innovations in libraries; applies knowledge to improve services.
Communication/Programming/Outreach
- May facilitate in the setup of program rooms, materials, and equipment for public, library, and county events.
- Promotes library resources to community groups through public speaking, programming, and displays.
Administration
- Gathers statistical information as required.
- Attends cash management training and participates in all aspects of the libraries cash management procedures; including purchases for the Library.
- Provides administrative support to the Library Manager.
Staff Development
- Keeps abreast of developments, new trends, and innovation in libraries.
- Provides opportunities for continuing professional development of self and others.
- Opportunities for cross-training.
Work Hours Schedule will be 40 hours/week, with a schedule made up of the operating hours below:
- Monday, Tuesday, and Thursday: 8:30 a.m. – 5:00 p.m., with one evening shift of 11:45 a.m. – 8:15 p.m.
- Wednesday: 9:45 a.m. – 6:15 p.m.
- Friday and Saturday: 8:45 a.m. – 5:15 p.m.
- Every 3rd Saturday rotation: 8:45 a.m. – 5:15 p.m. (with 1-weekday shift off)
- Currently closed on Sundays, although in the future you will be asked to join a rotation of Sundays where you may work one Sunday every 7 to 8 weeks depending upon the pool of employees at either the Selby Public Library or the Jacaranda Library.
About You
We realize your time is valuable so please carefully review the required minimum qualifications for the position:
- A High School Diploma or equivalent education and 2-5 years of clerical and computer experience.
- Note: One year of college may substitute for one year of experience.
Preferred qualifications: Library experience.
Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.
About Everything Else
Pay: Starting pay is $16.50/hour. Pay is negotiable, up to $18.50/hour, for candidates with library experience.
Employee Type:
Regular (Budgeted)
Benefits:
- Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!
- Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.
- Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.
Diversity, equity and inclusion (DE&I) are the keys to serving, representing and understanding our community. We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different and are committed to creating a culture of understanding and respect where our employees realize that we are stronger together.
Our vision is to have a diverse, equitable and inclusive workplace that attracts, develops, retains and engages a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.
Sarasota County Government promotes diversity and inclusion in its workforce and does not discriminate on the basis of race, color, gender identity or expression, genetic information, religion, national origin, marital status, age or disability. A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Government employers are drug-free and tobacco-free environments, EEO/AA/ADA employers, and they prohibit discrimination in all services, programs or activities.
Sarasota County Government is a
Tobacco-Free/Drug-Free
Workplace.
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