Customer Service Specialist Job at Farwest Corrosion Control Company
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Serve as the key contact between the company and its customers
· Communicate with customers on a timely basis regarding products, technical issues, order status and other needs as required by each customer.
· Use problem-solving skills to “find a way to yes” in dealing with customers
· Manage customer account set up, establishing terms and keeping permits up to date.
· Ability to write detailed product proposals per customer requests.
· Process orders in the company information and accounting system.
· Conduct follow-up communication with clients to maintain a good relationship
· Identify customers’ possible needs to provide an overall service-oriented environment
· Develop good working relationship with product suppliers and manufacturer representatives as well as company teammates.
REQUIRED SKILLS
§ Stable character, reliable and customer focused, attention to detail and accuracy
§ Self-motivated with capacity to work independently
§ Ability to learn and understand technical product line
§ Able to read and understand drawings and technical documents
§ Excellent verbal and written communication skills
§ Appropriate personal appearance for business environment
§ Customer service experience and orientation
§ Information management skills
§ Organizing and planning skills
§ Multitasking needed. Must be flexible to deal with changing priorities on a daily basis.
EDUCATION/EXPERIENCE
§ High school diploma or GED as a minimum
§ 1-2 years of computer experience including relevant software applications including Word, Excel, PowerPoint, etc. Keyboarding skills for data entry.
§ 1-2 years of customer service experience
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: One location
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