Customer Service, Supply Chain Job at Stamford Hospital

Stamford Hospital Stamford, CT

Performs a variety of tasks required to assist and maintain daily operations for the Supply Chain Department. This position will assist in answering inquires (internal & external) regarding any and every Supply Chain issue or concern.

Required Skills

1. Answer all calls and emails to SupplyChainCS@Stamhealth.org promptly and efficiently.
2. Escalate all vendor/customer issues to management.
3. Interact with Sales reps frequently. Ensure they are aware of our policies and procedures as they relate to cold calling, scheduling appointments, covering cases etc.
4. Advise any patients seeking direction
5. Advise any co-worker seeking direction
6. Manage all departmental operational and capital expense requisitions, including office supplies.
7. Direct any internal requests for courier, mail or printing service to the respective department leads or locations.
8. Process all rebate checks (Scan, copy and send) to Supply Chain and Finance for review and receipt.
9. Distribute department mail as required
10. Answer questions for any consolidated bill vendor by explaining the workflow.
11. Manage spreadsheets for all consolidated bill vendors.
12. -Provide requisition or purchase order status
13. -Item Information as needed
14. -Routing FDA and Recall notifications to the Data Management and Inventory Control teams for processing.
15. -Supply Chain Policies & Procedures explained to end using departments as needed.
16. -Record Storage and Retention liaison/operations management
17. -Vendor Sourcing
18. -Meditech Training Materials (EOC explanations, Cap Requests, Contract Requests)
19. -Verification Issues
20. -Vendor Management via Reptrax (Intellicentrics)
21. - New business opportunities
22. -Manage and maintain Supply Chain Conference Room schedule, departmental catering (with approval from EDSC) and providing Supply Chain conference call information.
23. -Scheduling departmental meetings as required
24. -Maintain all office supplies, coffee and perishables for Supply Chain, refill copier paper, toner etc. Troubleshoot any issues.
25. -Complete ESARFS for any electronic or automation requests
26. -Process invoices as received by AP by identifying pertinent parties, correct method of procurement and processing orders as needed.
27. -Request any department signage change, business cards, facilities work orders.

Required Experience

High School Diploma or GED required. Associates Degree preferred. Minimum of 5 years in the customer service field or in an office supervisory role.


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