About Census

Census is the first Data Activation platform built on your warehouse. Sync 360° customer data to 150+ business tools today with Reverse ETL. Empower marketing teams to build dynamic audiences with a no-code segment builder.

Census is how data teams at companies like Canva, Figma, Rippling, Carta, and Notion build better business operations.

Backed by a16z and Sequoia, we're a hybrid team headquartered in San Francisco that loves taking annoying problems most people avoid and building elegant solutions for them. We believe that data should be used for more than just making charts. This is why we invented integrations that work directly from cloud data warehouses.

Your Mission

Everyone at Census cares about making our customers’ job easier, faster, and more rewarding. But that's literally your full time job. You have their back, and make sure they’ve got the tools and knowledge they need to get their work done.

To help our customers, we need to understand everything about our customers. You'll be in charge of building a deep relationship with each customer and become their trusted advisor. Their KPIs are your KPIs so you'll need to understand their business even better than they do and then helping them build solutions using Census, dbt, data warehouses, and the rest of the modern data stack.

Your responsibilities

• Own the overall customer relationship, adoption, and engagement. You’ll also manage risk mitigation, strategic projects, and customer advocacy.

• Manage the commercial aspects of existing Enterprise and Commercial accounts, drive net revenue retention, and forecast churn.

• Build, manage, and execute customer success and engagement plans.

• Navigate client organizations to uncover additional product applications and explore opportunities for expansion.

• Become a trusted advisor with data leaders by understanding their needs and enabling their overall success with Census.

• Represent the voice of the customer and provide internal feedback to guide the development of Census’ product roadmap.

• Stay up-to-date with product and market changes and enable customers on the existing platform, new offerings, and updates.

• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.

• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

Our ideal candidate

• Experienced – 3+ years of B2B SaaS customer success, account management, or consulting experience, working with accounts of various sizes.

• Solve technical problems – Loves to nerd out on technical problems and construct creative out-of-the-box solutions.

• Background in data analysis – Direct experience writing advanced SQL to analyze arbitrary data sets (you know the stuff: aggregates, CTEs, window functions, etc). Bonus points for experience using any of the tools in the modern data stack.

• Curious – Interest in learning and exploring, experimenting, and teaching others.

• Focused on Building Relationships – Empathy for our customers and taking the time to understand their pains, needs, and wants. Willing to go the extra mile to make sure their issues are resolved.

• Communicator – Excellent written and verbal communication skills with a genuine desire to see other people succeed.

• Emotional Intelligence (EQ) – Genuine desire and capability to navigate personal relationships and accomplish collaborative tasks.

• Self-motivated – Thrives on working in a startup environment, without the structure of big companies.

Compensation

Salary $110,000 - $140,000

#LI-Remote

Our benefits

• Meaningful equity (we mean it!). We’re going to ask you to work hard and build an amazing company, so we are going to pay you well while we build, and set our sights on your equity having real value.

• We want you to take care of yourself so your medical, dental, and vision plans are heavily subsidized. 99% employer-paid medical coverage for you AND your dependents The only plan we offer is a Platinum PPO.

• 401k with 4% match — investing in your future can be expensive so we want to help.

• Flexible work schedule & unlimited PTO. Two weeks per year — minimum. Yes, minimum. We don’t want you to get burnt out, so take the time you need to recharge.

• 12 weeks of fully paid parental leave. Growing family? Amazing! Congratulations. You and our founders have something in common. Take the time you need and don’t feel guilty doing it.

• All the tools you need to do your best work. We provide the laptop and you get a one-time stipend to purchase the peripherals you need.

• Modern Health - Mental wellness, therapy, and professional & personal coaching sessions.

We believe the best companies bring together diversity in race, age, physical and mental ability, sexuality, gender identity, ethnicity, perspectives, and ideas. People do their best work when they feel like they are included, valued, and equal — when they feel like they belong. The Census we are building is a place where everyone brings their full selves to work knowing that they’ll be heard, championed, and supported to succeed.
Join the Census flock.

What are you waiting for? Apply