Do you have experience with technical support? Do you thrive in a customer-oriented role, and do you want provide the best service for our customers? Would you like to become part of an international company that is a leader in intelligent solutions for energy and water?

Become a part of our US Technical Support Team
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. Our ambition is to turn meter data into insight to help utility companies optimize their production and distribution of energy and water. Kamstrup’s water business is undergoing rapid development, which means that the requirements and demands for our smart solutions targeting the water industry are growing.
As our new Customer Support Engineer you will become a vital part of our Technical Support Team, which focus on giving our customers a good service. You will become a part of a dedicated support team of 3 colleagues, who deliver technical support on a broad variety of Kamstrup products and solutions, from the meters, to service products and system applications. We are a team who constantly challenge how we operate and perform support, and through sparring and collaboration we develop our processes continually.**

A job with focus on high service and customer support
In the role as Customer Support Engineer your primary task will be to provide service and support of our customers via phone and our online service management system. Together the team is actively working on improving our competences and processes to secure high efficiency on our deliverables. Besides the external customer contact we also have broad collaboration with internal departments in the organization, where you will provide support for both hardware and software solutions.

More specifically, you will be responsible for:

• Handling all incoming requests from customers via phone, mail or service management system
• Screen issues, prioritize tasks and identify critical incidents and escalate them to Core support
• Scope and define requests for service and changes
• Educate customers and colleagues in Kamstrup’s different solutions and applications while supporting the US Factory with the development of new training tools
• Gathering data from the customers and keeping our CRM system updated

Furthermore, you can expect around 10 travel days per year.
Personality matters
As a person you are outgoing and have good people skills. Since we are a small team, who highly depend on the each other and solve problems together it is furthermore important that you are a team player, and able to be a self-start and take lead on your tasks. You have an analytical mindset and work in a highly structured manner, making sure every task is successfully completed. You thrive in an environment where we learn from our experiences and develop our processes.

We expect that you hold a Bachelor’s degree in IT or a comparable technical degree. It is a benefit if you have prior experience as a 1st Level Supporter or similar roles and know how to develop and deliver excellent customer support, preferably for technical products. Furthermore experience working with internal and external stakeholders is an advantage.

Excellent written and oral communication skills in English is a necessity to be successful in the job.
We offer more than just a job
As our new Customer Support Engineer you will become a part of an industry leading company and get the opportunity to support our rapid growth journey in North America. We are a knowledge driven company, and you will have many opportunities to develop your skills and grow both personally and professionally. You will be in a highly collaborative department where we take a team approach to solving our tasks.
Additionally, we offer flexibility in your working hours with the ability for hybrid/remote work, however, this position is primarily located at Kamstrup's office in Roswell, GA.

Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within 6 weeks.
The job is located at Kamstrup's US office in Roswell, GA.
If you have any questions about the position, please contact North American Service Manager, Seth McCarter at 404-835-6716.

About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here._ _You can also follow us on LinkedIn_ and _Facebook, to be updated on latest news and vacant positions.

Job Type: Full-time

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