Degree Completion Coordinator Job at Berklee College of Music
Job Description:
Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.
Under the supervision of the Associate Director of Degree Completion, the Degree Completion Coordinator handles the day-to-day operations of the college’s Degree Completion Program which is designed to allow qualifying alumni/students who leave Berklee without receiving their degree the opportunity to obtain a bachelor's degree through remote coursework. This is achieved by a combination of online courses at Berklee Online, online or remote coursework through Berklee’s campus program, and/or transfer credit from non-Berklee institutions. This is a high-touch, individualized program for every student who inquires, and the Degree Completion Coordinator—in collaboration as needed with Berklee Online academic advisors—is the main point of contact for students throughout their time in the program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Handles student intake through Salesforce, including initial degree completion eligibility evaluations of student transcripts and related data management.
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In coordination with the Associate Director of Degree Completion, creates customized degree completion plans that detail all fulfillment options for every identified remaining requirement.
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Provides the approved custom plans to students, and advises them on degree completion paths in accordance with their academic needs, connecting them with appropriate department representatives as needed.
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Conducts exceptional customer service, communicating professionally and effectively with staff, students and academic leaders as needed.
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Maintains Salesforce database containing relevant information and profiles for all prospective degree completion candidates.
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Executes the academic record rebuild process from archival records for alumni whose historical credits have not yet entered the current academic record database.
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Elevates cases as necessary to the Associate Director of Degree Completion.
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Participates in all Degree Completion Team meetings.
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Processes Change of Major/Program forms, and corresponding re-enrollment processes initialized by receipt of Alumni Degree Completion Contracts.
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Registers degree completion students into Berklee Online courses that are in line with official degree completion plans.
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Transfers credit for degree completion students from Berklee Online to Berklee campus transcripts.
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Assists the Associate Director of Degree Completion in data collection as needed for reporting.
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Fosters and maintains a workplace climate that is supportive of all employees regardless of their identity, respectful of difference, and genuinely open to multiple perspectives.
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Provides assistance to the Online Registrar Team in other projects as assigned.
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Other related degree completion duties as assigned.
MINIMUM JOB QUALIFICATIONS:
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Bachelor's Degree, preferably in music or a related field.
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Two years of customer service experience.
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Student advising experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
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Knowledge of institutional curriculum, both on-campus and online preferred.
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Familiarity with Salesforce preferred.
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Excellent customer service skills.
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Positive attitude and ability to adapt to change.
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Familiarity with Ellucian Colleague preferred.
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Must be self-disciplined and possess strong time-management skills.
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Must be very detail-oriented.
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Ability to maintain confidential information.
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Ability to work well and respectfully with various constituents, both internal and external.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at
hroperations@Berklee.edu
or call 617-747-2375.
Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
Staff
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