POSITION OVERVIEW: Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

DUTIES/RESPONSIBILITIES:

• Greet patients.
• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Undertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.
• Responsible for following all agency safety and health standards, regulations, procedures, policies and practices.
• Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
• Responds efficiently and timely to all patient and provider staff needs and inquiries.
• Ensures excellent customer service to all FHCCGLA patients.
• Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
• Handles patient grievances according to FHCCGLA’s Policy & Procedure.
• Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
• Attends the following meetings/trainings:

• Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.)
• Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)
• Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)
• Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)

19. Other pertinent meetings- As scheduled

20. Remains informed of:

• Current legal and regulatory changes related to scope of practice.
• Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
• All applicable Policies & Procedures

21. Answer and manage incoming calls.

22. Respond and comply to requests for information.

23. Schedule patient appointments.

24. Confirm upcoming appointments and recalls according to office protocol.

25. Check daily appointment schedule.

26. Arrange patient charts for next day appointments.

27. Fill in cancellations and no-shows.

28. Organize referrals to other medical specialists.

29. Dispatch lab work appropriately.

30. Collect and receipt payments from patients at time of treatment.

31. Inform patients of financial treatment plan options.

32. Arrange payment schedule with patients.

33. Prepare and mail billing statements.

34. Prepare claim forms for dental insurance.

35. Arrange supporting documents for insurance claims.

36. Sort and distribute incoming and outgoing post.

37. Monitor and maintain inventory of dental office supplies.

38. Update patient education materials.

39. Maintain a professional reception area.

40. Safeguard patient privacy and confidentiality.

41. All other duties as assigned.

MINIMUM QUALIFICATIONS:

• General Education degree or High School Diploma.
• Current CPR Certification- required to be kept up to date.
• FQHC experience, highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
• Excellent writing and verbal communication skills.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
• Knowledge of dental terminology, procedures and diagnosis.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Access to automobile with valid California driver’s license and state mandated automobile insurance.
• Work schedule may include evenings, overtime, and weekends as needed.
• Ability to prioritize workload and work under pressure of deadlines.
• Ability to meet tight time sensitive deadlines.
• Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
• Willingness to adapt to changes with regards to the agency’s growth and expansion.
• Ability to speak Spanish, preferred.

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• Ability to work well with others in a professional and team-oriented environment.
• Well-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.
• Ability to relate to the public regardless of ethnic, religion and economic status.
• Excellent communication skills.
• Willingness to travel.
• Strong planning and organizational skills.
• Problem analysis and critical thinking skills.
• Excellent customer service skills.
• Knowledge of the following (but not limited to), preferred:

• My Health LA
• PPO’s
• HMO’s
• Medicare
• Family PACT
• CPSP
• Medi-Cal
• Fee-for-Service
• CHDP
• Managed Care Plans
• Every Woman Counts