Design Specialist, Hybrid (Consumer & Builder Support)
WHO WE ARE
Check out our video: WE are AMES
WHERE YOU WILL WORK
Hybrid role with 8:00AM – 5:00PM scheduled hours, working from home Monday and Friday, and at our Ocala, Florida site Tuesday – Thursday.
Our ClosetMaid world headquarters in Ocala is a 600,000 sq. ft. manufacturing and office facility.
We will provide all the equipment needed to be successful in your job.
WHO YOU ARE
As the Design Specialist, you will demonstrate a high level of customer service while working with our customers to collaborate and design home organization projects in a timely and professional manner. You will have an eye for spatial, utility, and color scheme design visualization, with excellent product knowledge. Experience and skill in designing ClosetMaid products is a plus. Must be a great communicator who can interact with clients, design closet systems, present ideas, and close the sale. We are focused on exceptional customer service and attention to detail.
WHAT YOU WILL DO

• Provide before and after sales support to consumers via Phone, and email.
• Before Sales Support – Product, Pricing, Design, and ‘Where to Buy’ information.
• After Sales Support – Installation and Assembly, Warranty, Safety & Hazard, Returns & Refunds.
• Ask open ended questions about customer’s projects in order to determine their needs.
• Provide aesthetic and efficient creative design suggestions based on information provided by Customer.
• Provide exceptional customer service through active listening.
• Recommend the proper parts and quantities needed for installation.
• Utilize resources to walk through customers with their design solutions.
• Provide accurate and complete drawings for job requests made by Architects, Designers, Builders, and Contractors for bid submittals.
• Prepare quotation on Material and Labor, based on Dealer/Installer’s pricing scheme.
• Assist Builders in creating upgrade solutions by creating builder books based on their requirements.
• Log, and update customer information gathered during consultations and follow up into the central information system.
• Escalate problems that are unable to be resolved on the spot through proper channel.
• Prepare status reports, including activity, closings, follow-up, and adherence to goals.
• Establish and maintain a positive relationship with current and potential clients.
• Perform follow-up communication activities via phone, email and chat.

REQUIREMENTS

• High School Diploma or GED a must. Trade school degree in design preferred.
• 1-2 years of interior design support and visualization experience preferred.
• Experience in customer service, and/or inside sales.
• Knowledgeable in basic computer skills (MS Office, MS Excel, Outlook, etc.)
• Strong verbal and written communication. Bilingual in Spanish a plus.
• Thrive in a fast-paced team environment.
• Stay calm under stressful situations.
• Attention to detail and accuracy.
• Able to perform basic math functions and calculate dimensions, and amounts.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form and perform critical reasoning.
• Stay current on design trends
• Sales and Design Software skills, a plus (Salesforce, LiveStorage, Read Blueprints, CAD)
• Experience and skill in designing ClosetMaid products, a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WHY JOIN THE AMES COMPANIES
Our employees are our greatest assets, that is why we provide excellent comprehensive benefits.
Medical Dental Vision 401(k) Life Insurance Disability (STD/LTD) Caregiving Support Critical Illness Hospital and Accident Coverage Employee Assistance Program Telehealth Wellness Paid Holidays PTO Employee Stock Option Plan Tuition Reimbursement Identity Theft Protection Pet Insurance Health Case Management, and much more.
We are environmentally conscious and responsible. Proud supporters of local and national charities, and we provide immense growth opportunity!
Check out our video: **Your Career at AMES
Work Authorization
The Ames Companies will only employ those who are legally authorized to work in the United States.
Equal Opportunity Employer
The AMES Companies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Location: Ocala,Florida,34471,United States, Ocala, FL 34471

Location: Ocala,Florida,34471,United States, Ocala, FL 34471

Job Type: Full-time

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.