Desktop Support Analyst_RKZT Job at Resource Logistics, Inc.
Position Summary:
- The Application Analyst participates in the design, development and implementation of assigned healthcare applications. The system that you will be configuring is Client Application. Further, the Applications Analyst defines and implements user-driven system enhancements/modifications.
Duties and Responsibilities:
- Configure Application with the specifications outlined in the entity map, create user records, answer support ticket and emails.
- Provide go live readiness and go live support which will require you to be onsite at a practice.
- Uses standard project planning methodologies as outlined by the Project Manager. Uses knowledge of present and planned applications installed and has expertise in healthcare applications.
- Applies technical expertise in maintaining master files and user records.
- Develops specifications to support the design of new or modified applications.
- Participates in troubleshooting application problems.
- Uses standard problem management methodologies.
- Reviews software problems, analyzes issues and develops potential solutions.
- Documents all software problems, solutions and outcomes for future reference.
- Reviews and evaluates user requests/needs and implements necessary/ appropriates changes.
- Documents all programming requests and follows established programming standards.
- Follows established program change control methodologies for all clinical systems modification and maintenance projects.
- Tests updated systems to ensure quality assurance standards have been met.
- Ensures the proper tools are in place for departmental areas to function properly.
Education:
Bachelors Degree in Business Administration, Information Technology or related field is preferred AND a minimum of three (3) years related clinical computer experience in a hospital or practice setting, preferred; OR High School Diploma or equivalent and a minimum of ten (10) years related clinical computer experience in a hospital or practice setting, required. Proficient in Microsoft Office applications, required
Job Types: Full-time, Contract
Salary: $25.00 - $28.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Melville, NY 11747: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Windows: 3 years (Required)
Work Location: One location
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