Desktop Support Technician II - Frederick, MD

Join the team who values your skills and expertise! Cherokee Nation Assurance (CNA) serves federal clients through a wide variety of health care and life sciences services. Through well-administered, well-coordinated programs, CNA takes a personalized approach with its clients, large and small. This approach gives customers the support they deserve and the quality they expect from a team that can handle every detail – a team of experts, like you.

Cherokee Nation Assurance is part of Cherokee Federal – a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation’s mission around the globe for more than 60 federal clients.
For more information, visit cherokee-federal.com.

IMPORTANT NOTE:

• Must be a U.S. citizen
• A+ required (with Sec+ clearance preferred)

Job Overview:

Desktop Support Technician II will provide IT technical support and provide quality and timely service for a wide range of IT hardware, software, and network support.
Essential Duties & Responsibilities:

Includes the following (but not limited to):

• Provide on-site technical support for desktop/laptop computer systems.
• Install hardware and software components purchased as upgrades or additions to the existing IT system.
• Setup new desktop/laptop systems, migration of old computer files to new computers, and remedial maintenance of existing systems.
• Provide remedial maintenance such as troubleshooting, servicing, and/or repairing desktop/laptop hardware equipment to return to an operational/functional state as defined by the original equipment manufacturer.
• Using DHA’s ServiceNow, receive call tickets from the Help Desk, adhering to prioritization of calls, updating Remedy tickets with clear/cogent comments regarding tickets, and closing tickets in Remedy.
• Performs other job-related duties as assigned.

Supervisory/Management Authority:

No supervisory or management authority.**
**
Education and/or Experience:

• Associate's or Bachelor’s degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 1-3 years of related experience.

Knowledge, Skills, & Abilities:

• A favorable National Agency Check (NAC) and National Agency Investigations leading to a secret clearance.

Work Environment:

Work will be performed in a climate-controlled office environment.**
**
Employment Requirements:

• Must be able to successfully pass a drug screen.
• Candidates will go through a government/federal background check.
• Cherokee Federal has suspended it’s COVID mandate. However, it’s important to note that Cherokee Federal employees are included as covered employees in U.S. Presidential Executive Order 14042, which mandates Covid vaccines for federal contractors. Executive Order 14042 is currently not subject to enforcement by the Federal government. Therefore, Cherokee Federal has suspended application of the mandate and continues to monitor the government’s guidance on administration of any vaccine requirement.

About The Team:

Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing and mission solutions portfolios — ranging from advanced data analytics and telehealth to cybersecurity, cloud and logistics.

Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600+ employees work in 20+ countries, 50 states and 2 U.S. territories.**
**
Compliance:

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment, and we prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or for inquiring about, discussing, or disclosing compensation.

Job Type: Full-time

Pay: $28.00 - $33.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• To be considered for next steps, please provide an email address AND phone number, thank you.
• Do you have the ability to obtain a Public Trust?
• What is your minimum pay per hour expectation?
• Are you familiar with ServiceNow?
• How many years of related work experience?

License/Certification:

• CompTIA A+ (Required)

Security clearance:

• Confidential (Preferred)

Work Location: One location

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