PRIMARY FUNCTION/PURPOSE: The HSS Foundation seeks a detail-oriented and data-focused individual for the role of Development Operations Associate with the primary responsibility to support the data collection, entry, and management for the HSS Foundation with a focus on iniatives related to BIKE HSS, an annual bike ride held to raise money to support HSS’s research, patient care, and education.

The Associate plays an integral role in the department by recording and managing demographic records, contribution records, and generating receipts and acknowledgements. He/She will be expected to have keen attention to detail and provide excellent customer service by responding to internal and external inquiries via phone, email, or in person in a timely and professional manner.

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  Overall maintenance and management of prospect and donor demographic data (names, contact information, employment, relationships) in Raiser's Edge 7/NXT and Luminate Online
• Responsible for entering contributions incoordination with other development associate and serves as the lead in producing acknowledgement letters and tax documentation
• Manage the e-marketing list generation and cleansing for BIKEHSS e-mails
• Management of communication preferences for participants and donors
• Maintains efficient and comprehensive files (paper and electronic) for all donors, gifts, supporting documentation, and acknowledgments.
• Completes database projects and other operations projects as assigned
• Consistently meet established expectations set by Development Operations on an on-going basis while maintaining high levels of customer service and accuracy.
• Participate in training and informational sessions on best practices for constituent record and gift management procedures.

• One to three years’ experience with processing database records. Raiser’s Edge, Luminate, or DonorDrive experience highly desirable.
• Well organized, meticulous, and resourceful self-starter with the ability to manage multiple priorities and projects simultaneously.
• Technologically savvy. Advanced proficiency in MS Office Suite and comfortable working in database systems.
• Requires a curiosity and investigative nature to correctly identify and source contact information from paid and non-paid sources.
• Fast and accurate keyboarding skills
• Ability to learn complex data entry codes and procedures quickly
• Strong interpersonal skills; success at cultivating relationships with internal and external stakeholders and creating partnerships
• Smart, reliable and unquestionable personal integrity.
• A confident and committed individual, with the drive and energy to respond to the demands of the institution and work collaboratively to achieve results.
• Ability to anticipate needs, see opportunities and use good judgment in dealing with confidential information

• A bachelor’s degree is required.