Success Profile

Director, Dental Services

Are you looking for an organization where you can make a positive impact in people's lives? Our mission at Signature Health is to make behavioral health, primary care, infectious disease, case management services and more accessible to vulnerable patient populations of all ages across Northeast Ohio. As a non-profit community health center, our team of 800+ colleagues help individuals and families overcome mental health issues, recover from addiction, and improve their physical health.

If you share in our mission and are looking for an inclusive, compassionate and patient-focused agency, then Signature Health is the place for you!

In addition to a rewarding career, you will have access to the following benefits:

• Highly attractive compensation package
• Employer shared medical benefits, dental and vision
• 401(k) with company match
• Tuition & Professional Development Assistance
• Generous paid time away from work (PTO)
• Federal Loan Forgiveness Program (available on eligible on roles)
• And much more!

Read below how you will contribute to putting good health within reach of all our community members and apply today!

SCOPE OF ROLE

Reporting to the Chief Medical Officer, the Director, Dental Services is responsible for providing clinical leadership, fostering superior quality patient care, developing dental strategic goals, policies, and direction for Signature Health’s dental program. You will participate in strategic planning of dental services operations, ensuring clinical quality standards are met, directing the efficient design of operational workflow of dental services. You will also personally provide care to patients, working collaboratively with all staff in an integrated care environment.

HOW YOU’LL SUCCEED:

• Directly affect improvements in patient well-being through accurate and timely creation and delivery of competent, efficient, high quality dental care that meets or exceeds: the needs and satisfaction of all patients served; all organizational and professional standards; all clinical outcomes and related expectations; all productivity standards, goals, and expectations; and all financial metrics.
• Lead and direct the dental program’s quality improvement initiatives. Ensure metrics for clinical outcomes are consistently reviewed, and that the organization is provided clear guidance and direction affecting ongoing improvements in the quality of care.
• Manage and direct all ancillary clinical services related to oral health. Ensure all clinical services functions achieve expected clinical, productivity, and financial outcomes.
• Provide leadership and direction related to clinical collaboratives, studies, programs, or research related initiatives that improve the lives of our patients as well as the communities in which they live.
• Ensure all dental staff members are properly contracted, qualified, directed, and motivated to provide patients high quality services and care.
• Ensure all electronic patient records, charts, and all related documentation are maintained current and consistent with best practices in the dental care field, as well as within all relevant laws and regulations. Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of day-to-day operations.
• Provide advice and counsel to all clinical personnel on matters related to clinical care, patient grievances and related issues. Minimize risk and exposures to the organization by monitoring trends, managing issues, coaching staff, and ensuring compliance with all clinical protocols and quality assurance guidelines.
• Manage and ensure favorable relationship within the organization’s leadership team. Provide leadership, insights, solutions, and support to all other functions with the organization.
• Manage and ensure favorable, collaborative relationships within and among all dental clinical staff. Develop a culture of dental care professionals open and willing to accept an integrated approach to the delivery of services.
• Manage and ensure favorable relationships with the Bureau of Primary Health, HRSA, NACHC, NNOHA, local and state health departments, other accreditation and related resources vital to the organization’s continued success.
• Establish positive working relationships with area dental offices, dentists, hospitals, clinics, physicians and specialists, regulatory bodies and related organizations. Ensure the organization maintains a strong provider and referral network of dental offices, dentists, hospitals, physicians, and ancillary providers able to meet the medical and dental care needs of patients served.
• Develop a favorable reputation for the organization. Develop effective working relationships within the local dental care community as well as with third party insurance resources. Minimize conflict, maximize services, and ensure patients treated through the clinics are done so in a manner consistent with the requirements set forth by those through whom they are insured.
• Ensure the organization is appropriately staffed with a full complement of clinical staff through effective recruitment of high-level talent. Foster a workplace that results in the development of a high performing team of professionals and staff.
• Ensure that all staff are properly coached and directed, and that clearly defined measurements of performance and rewards are utilized to enhance individual and organizational effectiveness. Manage conflict, promote change and growth, and inspire the development of a highly effective team of professionals.
• Demonstrate a strong business acumen as well as substantial knowledge and expertise in the dental sciences. Analyze, synthesize and communicate complex data, clinical information, quality outcomes, business needs and related issues in an accurate, objective and straightforward manner.
• Solve problems and make critical patient and/or management decisions supported by substantial financial analysis, clinical knowledge, and critical data-based decision making.
• Personally provide dental services to patients. May be required to perform telehealth services as determined by Signature Health.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE:

• Valid unencumbered D.D.S. or D.M.D. in the state of Ohio required.
• Additional advanced degree in business, public health, healthcare administration or related field of study preferred.
• Experience managing or practicing in a community health or federally qualified health center strongly preferred.
• Demonstrated success in leading and directing a dental care staff of comparable size and scope strongly preferred.
• Demonstrated expertise related to trends and issues, laws and regulations associated with the delivery of oral health services.
• Demonstrated success in establishing a wide range of collaborative business and professional relationships.
• Demonstrated success in selecting and developing, motivating and directing high performing teams.
• Capacity to envision and develop clinical programs consistent with clinic’s mission and a publicly operated care delivery system.
• Demonstrated knowledge of quality assurance and risk management standards and processes.
• Familiarity and experience with standards and processes established by JCAHO, CMS, OSHA, CDC, ADA and regulatory entities.
• Knowledge of federal regulations governing dental care clinical staff.
• Knowledge of credentialing process, delineation of clinical privileges and peer review for dental staff.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved.

#INDSH1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)