JOIN OUR TEAM~WE’RE GROWING!

Do you CARE about the details? Are you a team player who likes to LEARN new things? Do you CRAVE an environment of teamwork and enthusiasm? Do you believe that if something is worth doing, it’s worth doing RIGHT? If this sounds like you, we would love to talk to you! We’re a company with big ideas, big goals and a big heart. You would be helping connect people to each other and the world.

We pride ourselves on providing an exceptional customer experience, and believe it is what differentiates All West from our competitors. The Director of Customer Service is responsible for ensuring that exceptional customer experience by influencing strategies, plans and roadmaps for customer service. This position will partner with senior leadership, work closely with other departments, and challenge the status quo.

Responsibilities:

• Partnering with senior leadership, develop strategic objectives for the Customer Service department.
• Develop departmental metrics based on goals and objectives.
• Improve the customer experience by evaluating service level data, company policies and procedures and implementing customer service strategies.
• Assist management in determining ways to reduce spend and improve outcomes.
• Identify trends and provide solutions to issues that may arise from internal and external customers.
• Communicate clearly and effectively to all levels to ensure customer needs and concerns are being addressed.

Minimum Qualifications:

• Bachelor’s degree in Business, or a related field
• Strong leadership skills
• Knowledge of management techniques
• Excellent communication skills
• Advanced computer skills, especially with Microsoft applications
• 5+ years management experience
• 5+ years Customer Service experience
• 3+ years Dispatch/Scheduling management experience
• Process Improvement/LEAN/Six Sigma experience, strongly preferred

What's in it for you? We offer the traditional medical, dental, life, PTO, 401K and FSA benefits. But we think you’ll like our perks, too! Here are just a few:

• Live in our service area? No cost telephone, internet and TV
• 10 company-paid holidays
• Fitness and tuition reimbursement
• Tickets to area high school, college and professional sporting events and more!

All West is a drug free workplace, conducting pre-employment and random drug testing.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Kamas, UT 84036: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Kamas, UT 84036

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.