University of Arkansas Grantham contracts with UAS Services, LLC and Oasis, A Paychex Company, as our exclusive employment partner to provide benefits and payroll services and deliver on our mission for our students. UAS Services, LLC is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff.

POSITION DESCRIPTION

This position oversees the operations of the Financial Aid Office while ensuring compliance with federal, state, and institutional policies. The Director is responsible for all aspects of student aid to ensure accurate, prompt and effective service delivery. This position reports to the Associate Vice Chancellor of Student Financial Services and is a supervisory role. This position can be done REMOTELY.

Please note, the University of Arkansas Grantham is looking for remote workers in the following states: AR, AL, AZ, CT, DE, FL, GA, KS, IA, ID, IN, KY, LA, MA, MD, MI, MO, MS, NC, NJ, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WI, WV, WY

KEY JOB RESPONSIBILITIES

• Manage and monitor the daily operations of the Financial Aid Office

• Supervise, train, and evaluate the performance of staff

• Oversee the hiring, onboarding and retention for the financial aid staff

• Ensure compliance with federal, state, and accrediting agency regulations, as well as institutional policies pertaining to student enrollment, Federal Student Aid, Veterans Administration and Department of Defense benefit eligibility

• Interpret and implement federal, state, and other relevant regulations and policies

• Collaborate with the Student Accounts Office to ensure efficient and accurate management of financial aid funds

• Maintain relationships with outside agencies

• Responsible for compliance with eligibility determination, financial aid awards and disbursements, and return of Title IV funds

EDUCATION/WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS

• Bachelor degree or higher required

• Minimum of five years of experience with student financial aid operations required

• Minimum of two years of financial aid management experience required

• Knowledge of current student aid regulations and ability to interpret policies and regulations

• Hands on knowledge of crossover payment periods and financial aid packaging with regard to borrower-based academic years (BBAY)

• A functional knowledge of automated financial aid management systems is required. Proficiency in the use of software such as Anthology Student, Anthology FAS, NSLDS, and COD preferred.

• Strong leadership skills required

• Exceptional analytical and problem solving abilities

• Able to effectively communicate orally by telephone and in writing.

• Able to work in a positive team-oriented manner with a variety of people (students, faculty, staff, administrators, vendors, and members of the general public).

CORE COMPETENCIES

• Integrity – operates within the highest ethical standards and integrity in all aspects of the position

• Motivated/Results Oriented – fantastic record of personal drive and the determination to succeed

• Mission Oriented - passionate about helping others; ownership spirit with a competitive disciplined execution for results

• Listening Skills – must be an active listener to insure client needs are fully understood and met

• Influence – skilled at directing and motivating others towards personal, academic and professional success