Position Title: Director of Outlets

Location: Park City, UT

Department: Food & Beverage

Reports To: Director of Operations

Company & Property Description

Nestled snugly in the heart of Deer Valley in Utah's Wasatch Mountains, the Goldener Hirsch Inn and Residences is just steps from the Silver Lake Express lift and ski access. You can also easily set off hiking, and biking on the trails, and soak in the spectacular views of Bald Eagle Mountain. The Inn features just 18 rooms, and the Residences showcases 49 newly renovated rooms, allowing us to offer you the ultimate in intimate, personalized service alongside five-star amenities--including European king beds, plush robes and slippers, and an acclaimed restaurant consistently attracting rave reviews.

Named after the Hotel Goldener Hirsch in Salzburg, Austria, the Goldener Hirsch Inn is Deer Valley’s premier small luxury hotel. It opened in 1991 by the Countess Harriet Walderdorff, the grand dame who changed Europe's sense of "Luxury accommodations" from overt extravagance to a casual, yet sophisticated style. The hotel's décor and ambience were influenced by her introductions to the same Austrian furniture makers as the original hotel. We love her style, and we know you will, too.

We create individual experiences for our guests, and focus on exceptional guest service and minute attention to detail. This has earned our Deer Valley luxury hotel numerous awards and ensures you feel like the VIPs you are--from the moment you arrive, and even beyond your departure.

Come and enjoy our award-winning restaurant which has earned a wide range of accolades including Best of State in 2016, “Extraordinary” from Zagat, and Top Restaurant recognitions from Condé Nast Traveler, Salt Lake Magazine, The Park Record and Salt Lake Tribune.

Relax and refresh by the fire in the AlpenStubé after a day of skiing, hiking, mountain biking, or shopping--or retreat to the secluded third floor lounge for delicious steaming hot chocolate and decadently warm cookies.

Most recently, the Hirsch was again selected by the World Ski Awards in 2020 as the Best Ski Boutique Hotel in the United States. The Goldener Hirsch has been a AAA Four Diamond awardee since 2008. We strive to provide you the dedicated service that continues to earn these awards.

Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

ROLE SUMMARY

The Director of Outlets reports directly to the Director of Operations and is responsible for managing all of the hotel Food & Beverage outlets. Ensuring the quality of product and level of service result in superb guest experience.

DUTIES AND RESPONSIBILITIES

Quality Assurance

• Lead and analyze guest satisfaction, quality of service, sales, costs, quality and presentation of food and beverage products, service standards, condition and cleanliness of facilities and equipment.
• Maintain the highest levels of guest service and develop a rapport with both the hotel guests and the local clientele, meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly.
• Maintain a position of customer advocacy with staff ensuring Goldener Hirsch / Forbes standards are continually met.
• Conduct regular walk-throughs for maintenance in restaurants to continuously maintain or improve the physical properties
• Lead the training and education of the service staff in products and service, and assist F&B management in reaching and exceeding the goals for sales in the restaurant.
• Perform reviews of all service staff on an annual basis.

Planning and Organizing

• Work with the Finance department to create a departmental budget, then monitor and maintain the food & beverage cost in line with budgeted and forecasted projections. Achieving the budgeted or projected departmental Gross Operating Profit on an annual basis
• Maintains knowledge of trends, systems, practices, and equipment in food and beverage through trade literature, hotel shows, site visits, and monitoring local competitors to compare their operation with the hotel’s Food and Beverage operation.
• Develop Food and Beverage goals, strategies, procedures and policies including offering guests great value in their beverage experience in accordance with the hotel’s guidelines and developing promotional events to further stimulate sales and achieve monthly goals.
• Oversee that the management of daily end of day reports for the restaurant are handled properly by the appropriate managers.
• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members, including Manager on Duty Shifts.

QUALIFICATION REQUIREMENTS

Required

• Bachelor’s Degree or Diploma in Hotel Management, Food & Beverage, or related field
• Five or more years’ operating experience in a luxury hotel Food & Beverage department.
• Experience in maintaining state and federal health and safety regulations
• Experience in completing administrative tasks, to include, reporting, budgeting, project management, etc.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs

Desirable

• Experience with Forbes standards

SKILLS, ATTITUDES, AND BEHAVIORS

• Great communication skills
• Confidence and ability to perform under pressure

PHYSICAL DEMANDS

• Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Fine dining restaurant

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Park City, UT 84060: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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