Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

Hôtel Swexan is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Summary

The Director of Front Office oversees the front office operations and guest relations staff. They will ensure that guest requests or concerns are promptly and appropriately handled, monitor reservations rates and room inventory status, and tracks property expenses.

Responsibilities

• Establish and implement the Front Office training tools, standards and procedures, and training plans
• Maintain staff by recruiting, hiring, orienting, and training employees
• Accomplish department objectives by managing staffing; planning and evaluating department activities
• Assess and track guest satisfaction levels and keep up with trends, with a focus on continuous improvement
• Creates the tone for providing excellent customer service and models how to provide the maximum in guest satisfaction to other colleagues
• Ensure all guests are recognized and that the Front Office department operates with a sales attitude and promotes loyalty to the hotel
• Assists with rooms financial reporting as needed and provides directional support
• Develop and mentor others to provide growth opportunities within the department
• Conduct routine walk-throughs of lobbies and guestrooms to ensure that cleanliness and maintenance standards are met.
• Monitor labor expenses through schedule approval process and ensure budgeted productivity
• Run and complete daily reports, analyze data and make decisions based on data
• Other duties as assigned

Requirements:

• 10+ years of Front Office management experience in a luxury hotel
• Pre-opening experience preferred
• Bachelor's degree in Business or Hospitality Management
• Must be able to effectively communicate both verbally and written
• Must be able to maintain the confidentiality of information.
• Must be able to multitask and prioritize departmental functions to meet deadlines