Application Starts at the Very Bottom

We are inviting an experienced Director of Operations to join our growing team within the field of mental health and to help us make a difference in our clients' lives! In this brand-new role, you will play a key role in the success of the Practice and provide leadership for all aspects of Palo Alto Therapy’s operations with an emphasis on long-term goals to maximize success and excellence across the organization. You will be responsible for executing on the vision and mission of the overall organization, as well as providing practical oversight of day-to-day operations.

The key areas are strategy and growth planning; general operations management; including financial performance management; and, leadership and team development. You will wear many hats in this role and work closely with our founder to grow the practice. You will likely have worked in a similar sized company in a health or services practice.

This is a full-time position and will be in both of our locations Palo Alto & San Jose

About Us

Palo Alto Therapy (in San Jose AND Palo Alto) is a growing 30-person, high-end counseling center that is dedicated to providing quality mental & behavioral health counseling to those who are struggling with anxiety and depression problems. We specialize in helping our clients (children through adults) overcome panic, social anxiety, worry, OCD, depression, among many other emotional difficulties, using evidence based therapy, with a focus on Cognitive Behavioral Therapy. We care deeply for our team as well as our clients and are committed to providing a rewarding experience for all.

Benefits with Palo Alto Therapy:

• Supportive, multidisciplinary, high achieving, fun, and professional team of therapists & admin staff
• Independent working environment
• Make positive changes and help people live happier and less stressful lives!
• Excellent administrative team, supportive and dedicated managers and owner
• Professional, respectful, and appreciative staff and clients
• Growth and learning available
• Medical benefits for full time staff
• Vacation/Sick time

Requirements

Our Ideal Applicant...

• Master’s Degree in Business or Public Administration or a closely related field is preferred.
• Knowledge of the roles and duties involved in health or service practice leadership; understanding of clinical staff duties and responsibilities.
• Extensive professional experience in leadership; 8 years or more of experience leading a team of similar size in the mental health or directly related industry.
• Strong business acumen: translates business knowledge to the identification/creation of goals and objectives.
• Develops ideas and gains others’ commitment; Seizes opportunities that can deliver the greatest value; Promotes an environment of creative thinking and innovation across multiple functions and areas of discipline.
• High integrity, builds and sustains trust and inspires others

“The kindness and thoughtfulness of everyone at PAT has been something I’m not used to from past jobs. It’s been such a wonderful feeling knowing how much we all care about each other and are there for each other whether it comes to a busy day or just a hard day in general." Employee at Palo Alto Therapy

Main Areas of Responsibility and Duties:

Strategy & Growth Planning

• Leads in a solution-focused, collaborative manner with an emphasis on continuous improvement for employees and the organization.
• Ensures that all organizational activities operate consistently, efficiently, and ethically within the mission and values of the Company.

General Operations Management

• Establishes and maintains information on Key Performance Indicators of each service and business location to ensure the embodiment of the organizational values of excellent client relationships, supervisor employee work environment and clinical quality.
• Reviews the financial results of all operations, comparing them with the company's objectives and taking appropriate measures to correct unsatisfactory performance and results.
• Maintains excellent and prompt communication with all departments to ensure coordination of operational activities; promotes exceptional client service and excellent service delivery.

Leadership & Team Development/Management

• Promotes communication and cooperation among divisions to create a spirit of unity in the organization.
• Identifies areas of improvement within programs and develops solution-focused plans of action.
• Provides support and guidance to the Practice’s leadership team, including providing professional development/training and leading meetings.
• Identifies and develops new leaders in the organization.

Key Skills & Abilities

• Ability to devise and lead the implementation of strategic plans and goals.
• Ability to clearly communicate goals and inspire others to act.
• Ability to accurately evaluate business operations and act on results.
• Excellent project management skills.
• Highly organized.
• Passion for working with others (being collaborative) and helping our team members grow and learn.
• Ability to receive and accept straight-forward feedback, as well as provide straight-forward feedback to team members across the organization.

Benefits

Great Opportunity with Palo Alto Therapy...

"Palo Alto Therapy (PAT) is a very positive work environment. The practice goes above and beyond to offer regular consultation and training opportunities and promote a supportive culture. The care coordinators and administrative team are exceptional allowing therapists to focus on their clinical work. Overall, one of the best places I have worked."

Compensation ranges from $140,000 to $170,000 a year, depending on experience and will likely grow over time based on performance.

Join Us!

Equal Opportunity Employment & At Will Employment