JOB SUMMARY: Support to all department managers and physicians; overseeing ancillary departments including Allergy and Audiology; overseeing all office sites; strong analytic and problem solving skills, assisting with administrative duties as needed.

EDUCATIONAL REQUIREMENTS:

· High School degree required

· Bachelor’s degree preferred or equivalent experience required

· MBA preferred or equivalent experience required

QUALIFICATIONS AND EXPERIENCE:

· Minimum two years of recent experience working in a physician’s office

· Knowledge of practice management and word processing software

· Knowledge of EHRs

· Ability to cross-train with other departments

· Ability to delegate when appropriate

· Strong time management skills

· Ability to recommend and implement new protocols: clinical and business

· Strong analytic and problem-solving skills

· Willing to travel to alternate office locations on a frequent basis

Responsibilities include, but are not limited to, the following:

· Reviews, analyzes, and evaluates business procedures

· Implement policies and procedures that will improve day-to-day operations

· Work with marketing to strategize continued growth of the practice, alternate offices, and ancillary services

· Offer guidance with patient inquiries across all departments and ensure patient satisfaction with practice

· Assist in on-boarding of new staff members, including physicians and all departments

· Work closely with all offices to ensure employee compliance with office protocol

· Monitor schedules to determine efficiencies and accuracy

· Assist managers in overseeing departments, including covering for a manager when they are out of office

· Create and administer tools to aid in team building

· Develop Standard Operating Procedures to ensure consistency in the workplace

· Coordinate work with all other departments

· Assist in the evaluation of all personnel, participates in development of key performance indicators for each position

· Assists in ensuring all staff have the adequate tools and equipment to perform their work efficiently

· Speaks with patients who have concerns or feedback

· Ensures work environments are adequate and safe

· Participate in initiatives to support quality measure reporting

Other

· Support, educate and monitor operational metrics and performance coupled with support for interventions to achieve targets

· Maintains detailed knowledge of practice management and other computer software as it relates to job functions

· Attends all work-related meetings and functions as needed

· Self-education through webinars and conferences

· Performs all other tasks and projects assigned by Administrator and Physicians

· Oversees purchasing, and departments, ensuring each is reaching goals set by departmental and company leadership

This job requires working at a rapid pace. This is a position that requires a high level of organizational skills and a pleasant and professional demeanor. You will be required to multitask and prioritize your responsibilities. You will also be responsible for giving constructive feedback to your team members regarding their performance.

Typical Physical Demands

This position involves standing and walking. There will also be prolonged periods of sitting, which may also include bending and stooping. Good hand-eye coordination and manual dexterity sufficient to operate a keyboard, telephone, and other office equipment is also required. Normal visual acuity and hearing are required as the employee will have to record, prepare, and communicate appropriate reports.

Typical Working Conditions

Normal office environment. Occasional evening or weekend work.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Neptune City, NJ 07753: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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