Under the guidance of the Chief Financial Officer, the Director of Patient Access is responsible for administering, coordinating, and reviewing the performance of patient access functions across the organization including pre-registration, insurance verification, prior authorization, financial clearance, financial counseling, and registration for clinical services.

RESPONSIBILITIES:

• Provides an experience and environment of patient- and family-centered care.
• Interpret impact of broad scope organizational change for staff and develops change strategies for successful implementation.
• Develops and manages operation initiative with measurable outcomes.
• Prepares and delivers reports to operational leadership outlining progress toward meeting goals and objectives.
• Assures staff are trained appropriately so that patient information and insurance payment category are correctly noted in the practice management system.
• Assures that patients are notified of payment status and the eligibility criteria for discounted programs such as sliding fee schedule.
• Assures that payments are requested and collected consistently and in a respectful manner.
• Assures the waiting areas are comfortable and inviting.
• Supervises the scheduling of patient appointment by telephone and/or in person.
• Coordinates the scheduling of walk-in patients with the Primary Care Service Line Administrator, or if unavailable, the Chief Medical Officer, based on the severity of illness.
• Participates in organization performance and quality improvement activities.
• Performs other related duties as assigned.

QUALIFICATIONS:

• Bachelor’s Degree in Business Administration or related field from an accredited college program.
• A minimum of four years of solid work experience in healthcare or related activities and has significant supervisory experience.
• Knowledge of patient registration, and reporting.
• Functional and useable knowledge of personal computers and EHR software.
• A professional and pleasant personality with strong interpersonal skills.
• Excellent writing and oral communication skills.
• Ability to work independently and be results-oriented.

PHYSICAL DEMANDS/ WORKING CONDITIONS:

• Bending, standing, reaching, sitting, and walking. Often use a telephone and computerized systems.

SUPERVISION RENDERED:

• Intake Specialists, Eligibility Specialists, Switchboard Operators, Students & Volunteers.

COMPLEXITY:

• Ability to work independently, to adapt to and apply changing rules and regulations, to develop and implement policies and procedures and supervise staff.

INTERPERSONAL CONTACTS:

• Ability to work well with public, professional/clinical staff and outside agencies as necessary.

RESPONSIBILITY FOR CONFIDENTIAL MATTERS:

• Responsible for holding all matters relating to patient financial and care activity confidential. Breach will lead to disciplinary action up to and including immediate dismissal.

EFFECT OF ERRORS:

• Errors could lead to denials of payment for services rendered, loss of payment, fraud and abuse in addition to liability, fines and embarrassment. Inappropriate diagnostic coding and medical billing could lead to fines and liability for the center.

HOURS OF WORK: 40 hours minimum and as needed.