People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President

The Grand Hotel located in Point Clear, Alabama is looking to hire a Director of Recreation to oversee and lead our Recreation department!

Our Benefits Include:

• Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
• 401K with Company Match
• Employer Paid Life Insurance
• Complimentary Employee Assistance Program
• Paid Time Off to include Vacation, Personal, Sick, & Holidays
• Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
• Tuition Reimbursement Program
• PCH University & Professional Development Series
• Associate Referral Program
• Country Club Membership
• Relocation Assistance

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

Summary

The Director of Recreation is responsible for the overall operation of the recreation department. The Recreation Department includes the Life Guards during the summer months, Beach Attendants, Fun Camp Attendants, The Cannon Team and Special events during holidays. The Director of Recreation is responsible for the execution of the daily activities throughout the year.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Supervises daily Recreation shift operations and ensures compliance with all policies, standards and procedures.

· Responsible for the execution of the daily activities throughout the year.

· Keep all activities and areas running smoothly and safely.

· Keep equipment and facilities clean and in good working condition.

· Cleans pool and check chemicals.

· Perform administrative duties such as, scheduling, payroll adjustments, summary reports, tickets, pool tracking, chemical and maintenance logs, ordering supplies, and associate discipline.

· Must be able to handle multiple tasks at one time.

· Completes and maintains all required Recreation shift reports and paperwork.

· Operates all department equipment as necessary and reports malfunctions.

· Orders associate uniforms and ensures uniforms are properly inventoried and maintained.

· Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

· Participates in departmental meetings and continually communicates a clear and consistent message regarding the Recreation goals to produce desired results.

· Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

· Helps train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.

· Participates as needed in the investigation of associate and guest accidents.

· Understands and complies with loss prevention policies and procedures.

· Leader in exhibiting outstanding hospitality skills.

· Sets a positive example for guest relations.

· Continuously interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

· Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.

· Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

· Participates in hospitality audits for associates and gives appropriate feedback to improve individual hospitality skills.

· Attends pre- and post-convention meetings as needed to understand group needs and communicates critical information to the Recreation staff.

· Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

· Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

· Effectively utilizes a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

· Assists as needed in the interviewing and hiring of associate team members with the appropriate skills.

· Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations.

· Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.

· Communicates performance expectations in accordance with job descriptions for each position.

· Participates in the associate performance appraisal process, providing feedback as needed.

· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

· Actively solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.

· Participates in associate progressive discipline procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

· Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

· Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.

· Supervises same day selling procedures to maximize room revenue and control hotel occupancy.

· Trains staff on and performs procedures to verify accuracy of room rates to maximize revenue opportunities, e.g., rate variance report; bucket check.

· Comprehends budgets, operating statements and payroll progress reports as needed to assist in financial management of department.

· Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.

· Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.

· Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals.

Job Types: Full-time, Part-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift

Ability to commute/relocate:

• Fairhope, AL 36532: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary?
• Do you meet the minimum age requirement of 21, and are willing to undergo a background check?
• Due to the nature of the hospitality industry, are you willing to work weekends ,holidays, and evenings?

Work Location: One location

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