Who We Are

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hotel Swexan

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hotel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Summary

The Director of Revenue Management (Hotel Swexan) will manage the Hotel's inventory and develops market position pricing by room type. Manages demand in all channels. Utilizes all tools/data available to develop realistic forecasts by segment.

Core Responsibilities

• With DOSM, conduct Daily Business Reviews with Sales Team (DBR), to support alignment of Rate Strategy and Group/Catering Placement
• Review Cut-off Dates for Groups Weekly
• Review all RFP’s to Ensure Appropriate Room Category and Rates are Set Correctly, TBD Set Seasonally Rates
• Conduct a Weekly Revenue Sales Strategy Meeting. Attendees: GM, DOSM, DOF, BT-Manager and Group Manager)
• Agenda for the Sales Strategy Meeting, to include review of weekly STAR, Demand360, Rate360pick up focusing on 30-60-90 and highlighting anything within the following year, Group Cut-Offs, Group Pace, Rate Changes, Comp Set Trends, H360, BT Production, New Promotions/Packages
• Send STAR Weekly/Monthly Recaps to all Stakeholders
• ME Reports & Recaps
• With DOSM, define Black Out Dates and ensure Inventory is Protected and Rate Strategies are in Place.
• At the End of Each Month, Ensure Pricing is Set for the Following Year
• Review Rebates and Commissions
• Monitor Other Revenue (No-Shows, Early/Late Departures, Upgrades)
• Review Daily Revenue Reports from Finance and Compare to Revenue Reports
• Check and validate all OTA Promotions
• Assist in Annual Marketing Plan and Strategy
• Contract with OTA’s, as well as Audit Appropriate Image Assets tied to Room Categories
• Participate in Monthly/Quarterly Owners Presentation

Essential Functions

• Sending Updated Daily Pick-Up Reports
• Review Pick-Up and Space
• Updating Rates and Availability
• 14 Day OPS forecast
• Rolling 30-60-90 Day (to be completed monthly)
• Yearly Budget
• Loading New Rates
• Building and Loading Packages
• Auditing Systems
• Auditing Web Sites
• Spot Check Published Rates and Room Types
• Ensure there is Parity Across All Channels
• Ensuring Availability is Visible through all Channels

We’re Excited About You If You Have

• Keen Knowledge of PMS and Revenue Management Systems (Opera, Duetto, Delphi etc.)
• Ability to Build Tools and Spreadsheets for Analysis and Presentation Purposes
• Ability to Analyze Demand 360, Agency 360, Rate 360 and Revenue Strategy 360 and Make Conclusions/Recommendations
• Ability to Lead Meetings
• Ability to Present in Owners, P&L Meetings, Staff Meetings etc.
• Able to Work in a Team Environment
• Strong Verbal and Written Communication Skills
• Hotel and Competitive Market Knowledge
• Ability to Analyze Data and Develop Action Plans
• Attention to Detail
• Able to Travel Occasionally, as Requested
• Able to Work Nights, Weekend and Holidays When Business Needs Dictate.
• Able to Work in a Fast Paced, Stressful Environment

Required Education and Skills

• Three (3) to five (5) Years in a Revenue Management managerial position in a Luxury Brand, Luxury Independent Hotel or Full Service Hotel.