Job Summary

Accountable for directing operations of Quality Assurance & Performance & RunOps for the Marketing Technology (MarTech) team including technology to achieve strategic and operational business goals and targeted financial and quality results. Develop, implement, and continuously refine MarTech operating systems, measures and continuously improve the quality of service to our clients and assure continuous compliance with all applicable legal and regulatory requirements. The role will be responsible for hands-on operational support, planning, technical management, and ultimately execution of production support and maintenance activities for MarTech. This role requires technical hands on work with systems, excellent project and product management skills. Responsible for cross- functional management of specified technology product(s) and/or solution(s). Utilizes technical and industry experience to formulate technology strategies specific to area of responsibility. Works across functional areas to implement strategies and ensure offerings are defined to maximize profitability. Evaluates and adjusts strategies to respond to business needs. Ensures customer needs and requirements are represented. Contributes to the general business planning regarding technology and systems required to maintain Walgreens operations and competitiveness. Outcomes directed have a moderate to significant impact on the organization's short-term and long-term results, specific customers and/or partners. Decisions have moderate to significant impact on the organization. Success in this role requires software engineering and support management experience, and work with cloud technologies.

Job Responsibilities

• Develops and executes on IT product/service strategies and plans.
• Directs the operations of the assigned functional area to achieve strategic and operational business goals and targeted financial and content quality results. Establishes operational objectives for managers and/or teams of professionals in order to achieve the strategic and operational objectives of the group.
• Responsible for executing on functional and business goals for the specified area of expertise.
• Proactively addresses problems a cross functional areas of the business.
• Provides day-to-day administrative direction and oversight of key technology/information systems and general support activities.
• Oversees and manages vendors, vendor contracts and appropriate SLAs.
• Works with key shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations.
• Applies broad knowledge of product/service capabilities and environment to identify new growth areas, new technology and emerging product/service opportunities. Conducts technological research by studying organization goals, strategies, practices, and user projects.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Implements policies and defines approach to strategy achievement for specified area of responsibility.
• Analyzes long-term impact of new or anticipated strategies and decisions.
• Manages budgets, operational plans and performance requirements for the specified are of responsibility.
• Responsible for meeting budgetary goals and objectives.
• Facilitates communication between staff, management, vendors, and other technology resources within and outside of the organization. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts.

An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

More company information is available at www.walgreensbootsalliance.com