Director, Ticket Sales Job at Memphis Redbirds
Summary of Responsibilities:
The Director of Ticket Sales is responsible for building upon an established foundation and aggressively growing the organization’s ticket sales revenue. This role will focus on mentoring, training and developing the sales staff while maximizing current revenue streams and actively working to create new and unique revenue opportunities.
The Director of Ticket Sales is responsible for building upon an established foundation and aggressively growing the organization’s ticket sales revenue. This role will focus on mentoring, training and developing the sales staff while maximizing current revenue streams and actively working to create new and unique revenue opportunities.
Essential Functions of the Job:
- Manage and train ticket sales managers, account executives and seasonal staff members who are responsible for retaining season ticket accounts, developing new accounts, and selling group tickets to meet and exceed yearly sales goals.
- Continuously identify, recruit, hire and train current and new members of our sales team to build a dynamic sales environment that will accomplish the sales goals of the organization.
- Regularly measure the effectiveness of the organization’s various sales campaigns and offerings and provide recommendations for further improvement when necessary.
- Actively solicit feedback from existing clients and use this information to develop additional benefits, address concerns and improve the ticket offerings for our customers
- Work to identify new key community relationships or partnerships that will assist in developing new opportunities. Represent the organization in the community at various events and programming
- Actively remain aware of trends and developments within our league and industry and provide ideas and insights to improve our ticket sales portfolio
- Other duties as assigned including tarp pulls.
Education and Experience Preferred:
- 3+ years of sales experience, preferably in sports/entertainment industry and/or ticket sales.
- 2+ years of management experience; sports ticket sales environment preferred.
- Prior sales training experience and proven ability to train and develop staff
- Strong customer service skills.
- Strong communication skills.
- Strong time management skills and ability to multitask and work in a high-pressure, fast moving environment
- Strong knowledge of sales and marketing concepts and strategies.
- Efficient in Microsoft Word, Excel, and Outlook.
- Able to work a flexible schedule including nights, holidays & weekends.
- Able to solve problems in a positive & efficient manner.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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