Job Title: Dispatcher FLSA Status: Non-Exempt

Department: Communications

Purpose

The dispatcher serves as an integral part of the company’s operation by providing the appropriate resources necessary to facilitate the scheduling of emergency and non-emergency patients as well as proper deployment of company vehicles to handle these calls.

Essential Job Functions

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  Provides quality customer service when dealing with customers and employees. This process is often handled over the telephone and other electronic means of communications.

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  Utilizes information received from the caller to determine priority and nature of call, assign and dispatch appropriate vehicle

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  Data entry of information into industry specific software

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  Transmits call information to personnel

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  Ensures calls are prioritized in accordance with company Standard Operating Guidelines

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  Posts unassigned vehicles to predetermined posting locations to ensure minimum response times

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  Must be able to physically report to work in a timely manner on a regular basis

Job Qualifications

Knowledge:

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  Medical terminology (plus)
• Familiarity with local geographical region (Southwest Florida)
• Use of computers

Technical Skills:

• answering of telephones
• fax machine
• use of internet to access web based applications
  • mapping applications
  • vehicle tracking software
  • employee crew scheduling
• able to type minimum of 30 wpm

Behavioral and Physical Abilities

• able to work independently with little supervision
• speak clearly and fluently
• function in a team oriented environment with other communication personnel, health care facilities and road crew employees
• foster and maintain a positive and cooperative working environment
• work odd hours for extended periods of time, including overnights and weekends
• ability to work under stress for periods of time to accomplish work needs

Education and/or Experience

• High School diploma or equivalent
• Experience - work in a Computer Aided Dispatch environment

Preferred Training and/or Experience

• Emergency Medical Dispatch training
• Medical Terminology
• HIPAA training
• ZollData RescueNet Dispatch-Billing system
• Network Fleet GPS Systems
• When2Work

NOTICE TO ALL APPLICANTS

This company is in agreement with the Federal Government that marijuana is an illegal controlled substance and will not recognize medical marijuana as a legitimate prescription. A positive test result for marijuana will be treated the same as any other positive test result, even if an applicant has a medical marijuana prescription. A negative pre-employment drug test result is condition of employment with this company. Therefore, an applicant will be denied employment with this company if they test positive for marijuana even if they have a medical marijuana prescription.