REQUIRED QUALIFICATIONS:

• High school diploma or GED equivalent.
• Minimum of one year experience conducting public safety dispatching within the last 3 years to include experience working with advanced Computer Aided Dispatching (CAD) systems; 800 MHz trunked radio systems; and 911 telecommunication systems.
• Perform multiple complex activities simultaneously and work with frequent interruptions. Ability to maintain composure and control under adverse conditions. Effectively listen, correctly comprehend, and respond clearly under a variety of conditions.
• Minimum typing speed of 35 words-per-minute; perform data-entry at minimum rate of 3500 keystrokes per hour.

ESSENTIAL QUALIFICATION:
Regular attendance is an essential qualification for this position.

DESIRED QUALIFICATIONS:
Experience conducting video and/or electronic surveillance, alarm management and response, access administration, or related activity. Equivalent combination of related college or vocational coursework may substitute for work experience.

All employment offers are conditioned upon the applicant passing a background check. Employees in this position must be able to pass clearance to access Criminal Justice Information Systems (CJIS).

Hiring for both 75% and 100% appointments

Hourly pay range: $30.18 - $38.70

Positions in the class are responsible for the duties of a dispatcher in a Public Safety Answering Point(PSAP), using 911 systems, security systems, terminals, computers, and other telecommunications equipment for the University of Minnesota.

TYPICAL DUTIES (These examples do not include all possible tasks in this work and do not limit the Assignment of related tasks in any position of this class.)

• Function as the 911 Public Safety Answering Point for the University of Minnesota community. Receive, prioritize, and disseminate information to process emergency and non-emergency calls for service on the Twin Cities’ campuses.
• Dispatch, monitor and track police, Emergency Management, Environmental Health and Safety, and UMEMS responses. Assign appropriate emergency personnel accurately and efficiently. Coordinate all telephone and radio activity. Interpret, condense and accurately document incidents.
• Operate numerous complex communications systems, including computer-aided dispatch (CAD), multi-line 911 telephone, multi-channel radio, video surveillance, card access, alarm systems, station controls, and emergency notification systems.
• Maintain Criminal Justice Information System (MnJIS) certification for terminal operation in compliance with the National Crime Information Center (NCIC) standards. Receive, access and relay information obtained from CJIS/NCIC data systems and other resources, and relay to personnel in the field. Provide entry and removal of “Hot Files” data into the Minnesota and National Criminal Justice Information systems.
• Implement incident, situational or emergency processes to include standard deployment, disasters, special events and other contingencies. Activate alert and paging systems as determined by situational guides. Implement the Emergency Communications Protocol during major incidents.
• Evaluate situations, organize thoughts and respond quickly in emergency and stressful situations. Maintain a thorough knowledge of University campus and surrounding community geography and characteristics. Maintain a working knowledge of incident command, University operations, tactical incident dispatching, and jurisdictional agreements and updates.
• Review, understand, and integrate policies, procedures, memos, announcements, and updates daily, as well as pertinent federal, state, and local laws, rules and regulations. Maintain standard operating procedure integrity while working under emotional conditions. Uphold public safety expectations regarding standards of service and standards of care. Perform duties without direct supervision and demonstrate sound judgment while upholding a professional image.
• Perform basic troubleshooting on communication’s center equipment, as required.
• Oversee maintenance and repairs to assure functionality of communications center equipment and elements.
• May train, orient, and review the work of other employees.

This job may be designated as essential.

The employer retains the right to change or assign other duties to this position.

SUPERVISION:
This position is non-supervisory but may assign, direct, train or review the work of other staff.

WORK ENVIRONMENT:
This position may be required to work on holidays, evenings, and weekends. The position makes critical decisions independently and carries out duties in a high stress environment.

We Offer:

• MN State Retirement System (MSRS) pension plan - tax deferred.
• 13 paid vacation days per year (starting accrual rate), in addition to 13 paid sick days and 11 paid holidays.
• Reduced tuition opportunities covering 75% - 100% of eligible tuition.
• Excellent and affordable health care benefits.
• Wellness program with opportunity to earn lower health care rates.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to report complete vaccination against COVID-19 or submit documentation requesting a medical or religious exemption on their first day of employment. To learn more, please visit the University's COVID-19 Response webpage.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.