Do you love dogs and have experience with different breeds? Do you love providing world class customer service to clients? Do you like fast paced environments? We are seeking a highly skilled Customer Service representative preferably with experience working in the pet industry.

This position can be extremely fast paced during morning drop-offs and evening pick-ups, and requires vigorous attention to detail as there are a lot of moving parts.

You will be dealing with customers, checking dogs in and out, ensuring reservations and appointments are being coordinated properly, and customer requests are being completed. You will often need to stop what you are doing to deal with a phone call or a customer that walks in.

The position requires extensive communication and coordination among your peers. A working phone, voicemail, and general responsiveness is required.

Shifts: 8 hours per day, 6:00am-2:30 and 11:30am to 7:30pm. Work schedule: 3-4 days per week. We will work around your school schedule. Weekends and holidays are required.

Responsibilities of Customer Service Representative:

• Handle customer service issues as they arise
• Providing excellent customer service
• Welcome all customers promptly with an outgoing and friendly demeanor
• Check dogs in and out all day long using our database system
• Answering phones
• Responding to customer emails in a grammatically correct and professional manner
• Learning/memorizing an extensive amount of customer/dog policies and procedures
• Ensuring all daycare, boarding, and grooming reservations are accurately entered and approved in POS system & ensuring all new dogs are signed up properly
• Monitoring and obtaining vaccination records from customers and vets
• Giving helpful tours of the facility
• Selling daycare, boarding & grooming packages
• Answering phones, including customer calls & educating them on our processes and services we offer
• Cleaning of reception, tour areas, and reception bathroom
• Flexibility on hours and willingness to work as a team to provide coverage (30-40 hours per week, occasional overtime if needed)
• Must be available to work one weekend day

Requirements:

• At least 18 years or older with a High School diploma
• Be able to lift at least 40-50 pounds
• Constantly walk and/or stand entire shift on concrete floors
• Be able to follow strict safety rules and protocols
• Be detail oriented
• This is a very physically demanding job.

Interview information:

• Be prepared for the interview to take anywhere from 30 minutes to 2 hours of your time.
• Be prepared to take written assessments

Reporting

• Camp Manager and Camp Assistant Managers

Compensation $13.39 per hour plus tips

Availability

Hourly position. Camps are open 7 days/week, 6:00am - 7:30pm. Weekends and holidays are required. Time off granted with at least two weeks notice. Available shifts: 6am-1pm, 1am-2:30pm, 12:30pm-7:30pm, 11:30am-7:30pm.
What do you get working at Camp Bow Wow that you can’t get anywhere else?

At Camp Bow Wow, not only do you get to work with Dogs every day, but we also provide some unique benefits! See below on some of the offerings that we give our employees:

· Bring your dogs into camp for free! * restrictions apply.

· Get discounts up to 75% for vet services at VCA Vet Clinics for up to 4 pets at a time, hundreds of dollars of savings!!

· Medical, Dental, Vision and other health programs *For full-time employees

· Sick and Vacation Leave *For full-time employees

· 4 weeks paid parental leave *For full-time employees

· Employee Assistance Program (Free legal services, therapy sessions, and wellness tools at your disposal).

· 20% off Monthly service at AT&T and 30% off cellular equipment

· 22% off Monthly service at Verizon and 25% off cellular equipment

· Various other discounts on products such as: M&M’s, rental cars, local activities, movie tickets, dog food, clothing, shoes and so much more!

* We value education and work with your school schedule*

Us

Camp Bow Wow®, Home Buddies®, Behavior Buddies® and The Bow Wow Buddies Foundation® is North America’s largest provider of pet care services through premier doggy day, overnight Camps, training and premier in-home pet care. Whether you bring your pup to Camp Bow Wow’s state of the art facilities or choose a Home Buddies to take care of your pet at home, you can be sure your pet is in the best hands! Over 6,500,000 happy pets are served by Camp Bow Wow® values Premier, Extraordinary Care, Totally Fun, Service Focused while achieving the vision of Happy Healthy Pets, Happy Healthy People! We are also committed to improving the quality of life for pets all over the world!

Camp Bow Wow® is a subsidiary of VCA, Inc. VCA has North America’s leading network of veterinary hospitals, and is the leading provider of specialty veterinary medicine and post graduate veterinary training.

Camp Bow Wow is dedicated to ensuring that we have a safe place to work, especially during COVID-19. Aside from all safety precautions we have in place, we continually updating our policies and procedures to ensure that clients, employees, and our dogs are safe.

Equal Opportunity Employer

Camp Bow Wow is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is please to provide such assistance, and no applicant will be penalized as a result of such a request.

Camp Bow Wow is dedicated to ensuring that we have a safe place to work, especially during COVID-19. Aside from all safety precautions we have in place, we continually updating our policies and procedures to ensure that clients, employees, and our dogs are safe.

Job Types: Full-time, Part-time

Pay: From $13.39 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
Employees are encouraged but not required to wear masks

Ability to commute/relocate:

• Albuquerque, NM 87107: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you available to work weekends?

Can you work holidays?
Do you have at least 2 years of customer service experience?

Education:

• High school or equivalent (Required)

Experience:

• Dog handling: 1 year (Required)
• Customer Service: 2 years (Required)

Work Location: One location

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