Description

Customer Service Specialist 2

It's a great time to begin a career in public service and our Developmental Disabilities Administration (DDA). We're searching for Customer Service Specialists to provide customer service support to our clients, employees, and the general public in the Spokane office. If you're a multi-tasker with excellent problem-resolution skills, possess strong communication skills, and can meet everyday expectations of our office with a positive, upbeat attitude – this is an excellent opportunity for you!

You'll have an opportunity to:

• 
  Act as a liaison between staff, clients, and agency; solve complaints, inquiries, and customer service problems
• Coordinate building and office meeting room space; maintain calendars and post for the region
• Guide potential clients seeking services or assistance involved in applying for agency services
• Collaborate with staff to implement problem resolutions and communicate results to the client
• Formulate numerical data from the information provided and prepare numerical summaries, organizational charts, and graphs
• Compare data from various sources to identify trends, differences, and similarities
• Review reports for accuracy
• Provide administrative tasks for client case files
• Collaborate with external agencies to ensure service delivery for individuals with developmental or intellectual disabilities

What we're looking for:

• Ability to demonstrate professionalism and sensitivity to cultural diversity
• Experience using data management systems
• Experience with multi-line phone systems
• Ability to effectively communicate information both orally and in writing Excellent customer service skills
• Organization and attention to detail
• Ability to develop constructive and cooperative working relationships with others
• Experience in managing competing priorities
• Demonstrate proficiency with Microsoft Office applications and other computer programs
• Ability to multi-task in a fast-paced work environment and handle multiple urgent issues at the same time

Who should apply?

Professionals with an associate's degree and two years of experience providing assistance to customers regarding inquiries, complaints, or problems; OR a bachelor's degree; OR equivalent clerical experience providing assistance to customers regarding inquiries, complaints, or problems.

Completed applications will include:

• Current chronological resume
• Cover letter explaining why you are interested in the job, and your skills and experience that make you the best person for the job
• Three professional references with current contact information

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

N OTE:
Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.

Questions, email matthew.freeman@dshs.wa.gov, reference 01884.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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