Job Title: Ecom Customer Service Rep
Hours: 8:00 - 4:30pm EST training schedule/7:00 - 3:30pm CST, or 9:00 - 6:00pm EST FLEXIBLE schedule
Location: Fully remote
Compensation: $19-$21/hr, based on experience
*Please note, this is a temporary opportunity with the potential for conversion*
*This is a contract position*
Job Description:
With supporting e-commerce, will work w/ the web orders that come in (working with customers to help them access the website). Answering emails, chats, phone calls with online orders. Having strong work ethic and focusing on excellent customer service is a must. Self discipline with working at a clean, productive at-home office is needed.
Ecom Customer Service Rep involves working in dynamic and fast-paced team environment. In this role you will receive training and on-going coaching to enable you to deliver a better customer experience. You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.
Who you are:
Basic Qualifications:
- High School dipolma or GED equivilent
Preferred Qualifications:
- Positive, friendly, takes pride in work, and eager to learn.
- Respectful, honest, humble and willing to embrace challenges. Be a great mulitasker.
- Strong interpersonal communication skills and adaptability is a must.
- Organized, with the ability to prioritize incoming tasks.
Job Duties/Responsibilties:
- Fulfill customers’ needs and solve problems which arise
- Support customers with product and application inquiries by providing technical information, troubleshooting, and recommending solutions
- Act as Customer Advocates, handle complaints related to product quality, and work closely with our Quality associates to support our customers through this process
- Must have customer service experience
- Salesforce experience is a plus, but training is provided
- Phone etiquette is a plus
- Knowledge Microsoft Office, Teams, Excel is a plus
What we offer:
With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
MilliporeSigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.
Job Types: Full-time, Contract
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 1 year (Preferred)
- Salesforce: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
Work Location: Remote
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