eCommerce Site Operations Manager - Remote Job at Serta Simmons Bedding, LLC
Req ID: 3181
Job Category: Transformation
Location: Phoenix, AZ, US, 85007
Dare to Dream
At Serta Simmons Bedding, we dare to dream and work differently. We’re proud to be one of the largest bedding manufacturers in North America and lead the way with our iconic brands - Serta®, Beautyrest®, Simmons® and Tuft & Needle®.
When you join our company, you become part of winning team that is excited and committed to helping our customers get a good night’s sleep.
Fueled by care for our people and their safety, we provide inspiring career opportunities, competitive benefits, and employee perks, and most importantly, the chance to make a positive impact in the lives of our customers.
What You'll Do:
- Manage 2-person Site Operations team, day-to-day and long-term maintenance of the website including product launches, promotions, site merchandising and content management
- Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering solutions
- Troubleshoot website errors and take the lead on quality assurance projects
- Collaborate cross functionally to develop documentation for digital experience SOPs and best practices cross-functionally
- Define and build site operations processes, reporting and KPIs; Analyze and recommend strategies to increase revenue and conversion, optimize site usability and advance the online business
- Maintain technical proficiency in content management tools, policies, and procedures
- Work closely with Marketing, Creative and UX teams to execute projects and keep the operations of the site running smoothly
- Hold stakeholders accountable to deadlines and provide feedback, ensuring deliverables align with project goals
What You'll Bring:
- 5-7 years online merchandising experience or experience executing website initiatives and attainment of a Bachelor’s degree in a related field
- Experience with Shopify required; Microsoft 365 and Workfront strongly preferred
- Knowledge of ecommerce business model (i.e. Product Maintenance, Customer Service, User Experience, etc.)
- Ideally, experience in process development and implementation for site operations in an enterprise environment
- Excellent project and time management skills. Highly adaptable and capable of balancing multiple deliverables at once
- Strong problem-solving skills, exhibiting creative problem resolution
- Excellent written and verbal communication skills
- Strong collaborator with history of developing partnerships with critical stakeholders, peers and cross-functional teams
- Attention to detail, and ability to manage across multiple projects and deadlines simultaneously
- Proactive thinking, initiative and composure in a fast-paced environment
- Ability to lead, teach and mentor Site Operations Specialist, helping them achieve his/her full potential
Come Dream With Us!
When you join Serta Simmons Bedding, you become part of our 220-year legacy of sleep solutions with endless opportunities to impact our future for centuries to come.
Once you’re here, you’ll be part of a winning company that invests and supports our team members’ career journeys. We offer competitive benefits, job training, learning and development, and other employee perks such as our employee discount on all products.
Employees are required to comply with COVID policies established by a vendor or customer.
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person’s race, color, religious creed/religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), medical condition genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.
SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.
Nearest Major Market: Phoenix
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