EHR Analyst Job at Community Health Center, Inc.
Job Description Summary:
Job Description Summary
The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.
Job Description:
The E.H.R. Analyst is responsible for supporting the electronic health record, practice management system, and other health applications implemented at CHCI.Other health applications include, but are not limited to the patient portal, CHCI’s centralized scheduling system, and emerging technologies.The CDA utilizes knowledge of CHCI’s clinical or business requirements, health application capabilities, and his/her technical skills to implement, upgrade, and support applications.
The primary role is supporting data entry, reporting and coordinating between within the business and IT to ensure the quality of data and focus on Lab data entry and reconciliation.
ROLE AND RESPONSIBILITIES
- Utilize strong client liaison skills in developing working relationships with clients and vendors
- Develop sound business improvements and act as the interface between the CHC staff, outside clients, vendors, and IT department
- Proactively monitor the applications to recommend improvements and ways to increase efficiency in process
- Responsible for the development and/or maintenance of thorough system related documentation
- Provide assistance to other Analysts and other team members as necessary.
- Encourage, assist and foster development of co-workers’ skills and proficiency
- Participate in ongoing Quality Improvement efforts at CHCI
- Oversight of externally and internally sourced data management
- Works closely with applications team to ensure accurate collecting and recording of data
- Updating and reporting relevant results to stakeholders
- Maintains Customer satisfaction up to and including taking complaints and communicating with staff that are struggling with Health Applications or other IT Software
- Ability to understand and follow instructions
- Analyze and resolve issues encountered by the end-users during any implementation/new release and coordinate remediation with vendor, supervisor, or other staff
- Receives and performs work order tickets from Service Desk staff, project manager, and/or supervisor. Ensures all issues are reported, tracked, and completed within a ticket/work order based application.
- Maintains strict confidentiality, safeguards protected health information (PHI), and reports disclosures appropriately.
- May require some direction from vendors and supervisor to resolve routine applications issues
- May be cross-trained to perform job functions as staffing needs dictate.
- Provides coverage for other team members, when necessary.
- Effective communication at all levels in the organization with strong oral, written and negotiation skills
- Complies with and ensures annual trainings protocols are followed regarding workplace safety procedures
- May work with a team to schedule and deliver on Integration and projects
- May work in high-stress situations where immediate action may be required
- Ability to adapt to a rapidly changing environment
QUALIFICATIONS
Required Skills and Education
- Associates degree required, Bachelor’s degree preferred
- Knowledge of Electronic Health Records Systems
- Must have strong analytical skills and data entry
- Process/procedure development, implementation and improvement skills
- Ability to troubleshoot issues, test new features, and support users
- Strong communication, interpersonal, and rapport-building skills up to and including end users and vendors
- Strong desktop skills including Proficiency with MS Office suite
- Ability to create data mapping of EHR data to our application
- Ability to coordinate activities involving multiple players, including subject matter experts, developers, and end users, to design, configure, and test interface
- Ability to collaborate cross-functionality to resolve complex issues.
- Ability to Multi-task
- Excellent communication and interpersonal skills with all levels of internal and external audiences
Preferred Skills
- Experience in primary care practices or outpatient/ambulatory care
- Experience with medical, dental, and behavioral health workflows and technology
- Excellent Verbal communication skills
- Proven ability to Multi Task
- Superior judgment, negotiation, and decision-making skills
- Presentation skills
- Experience working in high-stress situations where immediate action may be required
- Ability to adapt to a rapidly changing environment
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
- Minimal physical effort.
- Must be able to operate computer and telephone continuously.
- Regional travel as necessary.
- Ability to work independently in a remote and on site working environment
This Position is available for remote work.
Time Type:
Full time
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