Family Care Network (FCN) provides the best possible primary healthcare for families here in our corner of Northwest Washington. As a locally owned and independently operated healthcare network, we're free to focus on what matters the most the health and well-being of our patients. It is also important to us to give our providers the resources and support they need to succeed. Our staff members fulfill an integral role in the patient experience and we value the contribution of each person on our healthcare team.

Join a team that cares. FCN is currently recruiting for qualified candidates with a strong training and technical background to join our EMR team to support the success of our Epic implementation currently underway. We are seeking individuals who possess the skills and experience to perform the critical role of EHR Trainer supporting both our staff and providers as we manage the transition to Epic in June 2023 and beyond. We welcome interested candidates with Epic experience or those who have a similar relevant technical background that are seeking to learn and grow their knowledgebase.

Title: EHR Trainer
Location: Administrative Office - EMR Department
City: Bellingham, WA
Position: Full-time, Monday-Friday, non-exempt (hourly).

Compensation: See wage range above. Placement within the range is determined by an evaluation of the candidate’s background, education and experience.

Bonus: Additionally, employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program and the Performance Recognition bonus program.

Essential Functions: The primary function of the EHR Trainer is to provide training to all users of the Family Care Network Electronic Health Records platform (EHR) and related systems. The EHR Trainer will develop EHR, and other related training content and materials based on chart reviews and input from management and users. The EHR Trainer will provide onboarding EHR training and subsequent trainings on system enhancement, upgrades, and related workflows. This position will support any new or upgraded implementation models. Implementation tasks will include testing in support environments, redesigning clinical workflows, facilitating end-user application trainings, and supporting go-live activities. The EHR Trainer will document and monitor new and existing workflows and their associated procedures. The EHR Trainer will also be involved in the development of necessary policies and procedures and will bring forward related issues that require resolution. The EHR Trainer also will be expected to cover aspects of general EHR support provided primarily by other team members.
EHR trainers work with the directors, managers, and leads to develop and maintain the training program for the roles in their application. Trainers may also work with provider champions.
We are looking for a qualified, motivated individual with a passion for family medicine who can:

• Assess/reassess EHR skills gaps and create topic and/or team-specific training programs.

• Conduct in person, one-on-one training, and or online sessions to refresh knowledge of users as needed or required by changes.

• Create/maintain training guides based on new information and/or best practices.

• Conduct observations of users in their work environment to identify areas for improvement and suggestions to workflow design.

• Document workflow design, identify areas for improvement and facilitate improvement among FCN users.

• Evaluate and analyze FCN EHR features and functionality for problem resolution.

• Provide first-level contact and problem resolution for all EHR users; provide user-reported problems using available tools, procedures, and policies.

• Assess and escalate user-reported problem in a timely manner; decide which issues need to be elevated to EHR management and/or IT support.

• Prepare training lessons, printing materials, and setting up the training room and environment prior to the training session.

• Present information verbally and in writing in a clear and easy-to-understand manner.

• Provide cross-cover for the EHR support team.

• Travel to all FCN Whatcom and Skagit county FCN sites as required.

• Manage projects by prioritizing deliverables and creating and adhering to timelines

Essential Knowledge, Skills & Abilities:

• Strong knowledge base of computer technology and essential EHR application functions.

• Excellent organizational, time management, analytical and problem-solving skills.

• Excellent oral and written communications skills with all levels of clinical, administrative and support staff.

• Ability to prioritize and multitask in performing detailed projects with frequent interruptions.

• Proven ability to solve problems, issues and concerns in a professional manner.

• Effective management of personal stress.

• Experience working in a primary care clinic or other health care setting strongly preferred.

• Fluency in English required, proficiency in Spanish a plus

• Familiarity with EpicCare Ambulatory products strongly preferred

Family Care Network Benefits:
Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.

• Our health benefits include: three different medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program and Life/AD&D plans. Benefit eligibility is determined based on the full or part-time status of the position.

At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).

• Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time employee generally accrues 18 days per year. EIB accrues based upon the number of paid hours excluding overtime, with a full-time employee accruing a maximum of 48 hours per year. Benefit eligibility is determined based on the full or part-time status of the position. Employees who are ineligible for FCN’s PTO/EIB programs accrue Paid Sick Leave per Washington State law.

Our retirement plan programs are designed to support you in preparing for retirement planning and include individualized financial planning guidance. We offer the following programs:

• 401k Plan with company match

• Profit Sharing Plan

Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours.

Qualifications
Epic Certification/Accreditation & Training Requirements
If a staff member is Epic certified/accredited prior to hire, FCN will determine if additional Epic training is required to assure proficiency or currency in the new assigned role and may provide Epic training at the organizations discretion.
If a staff member is not Epic certified/accredited prior to hire, FCN will provide Epic training at the appropriate timeframe based upon demonstrated aptitude, readiness for the training and the Epic training schedule. It is expected, that after the training is completed, the staff member will take the Epic Certification exam and become certified/accredited. Although the staff member may be provided with up to two additional attempts to achieve certification/accreditation, if the employee is unable to do so, at the discretion of FCN, the staff member may no longer be considered qualified to meet the requirements of the position.

Training Requirements The Trainer and Training Lead attend the appropriate course track as designated by Epic and Family Care Network.

Education & Experience

• Associates or Bachelor's degree in a related field preferred.
• Clinical licensure and education, for example MA-C, Pharmacy Technician, LPN or RN also beneficial.
• 3 or more years practical experience in a medical office, or related field.
• 3-5 years of experience that includes performing EHR training and providing IT support preferred. (Prior Epic trainer experience preferred.)

Required Education: High school diploma or equivalent.

Physical Requirements: Performing the duties of this job requires ability to: stand; walk; sit; climb stairs; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities include: close vision, peripheral vision, depth perception and the ability to adjust and focus.

Immunization Requirements: All employees at Family Care Network (FCN) are expected to meet and maintain required immunizations as a contingency of employment. The immunization requirements are as follows: Influenza (annually), Tdap (after the age of 19), MMR, Varicella or a verified history of chicken pox disease, Two-step TST or IGRA (within the last 12 months), COVID-19 vaccine completed series and any additional immunizations determined necessary for the protection of staff and patients. Hepatitis B is also required for employees in positions with a high risk of blood borne pathogen exposure, which includes the following: Providers, RNs, LPNs, MA-Cs, PSRs at all Urgent Care Locations, and all-laboratory staff. The Hepatitis B vaccine is strongly recommended for all other employees. FCN will cover the cost of required immunizations for any FCN employee. All employee immunizations will be administered by FCN staff except for the COVID-19 vaccine. The COVID-19 vaccine can be administered at a participating pharmacy or other healthcare location. Note: A medical or religious vaccine exemption/reasonable accommodation will be considered by submitting a FCN Exemption form for review and evaluation by the Chief Medical Officer.

Family Care Network is a drug-free, equal opportunity employer

Job Type: Full-time

Pay: $26.20 - $36.67 per hour

Work Location: One location

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