Description

Summary

• Responsible for leading all Huntington Insurance (HII) Employee Benefits (EB) account management activities. Ensures account management organization and activities are sufficient and aligned to fully support HII EB strategies and activities in delivering Category of One value to HII EB customers and profitability to Huntington Bank

Duties and Responsibilities:

• Leads EB Regional Service Leaders (RSLs) and their teams
• Works with Regional Managing Directors (who have dotted line oversight of RSLs) in establishing priorities of RSLs and their teams, especially in the areas of Service Management, Sales & Retention Support, and Recruiting New Colleagues
• Oversees EB Service employee recruitment, selection, onboarding, training, performance management, development, and career pathing
• In conjunction with RSLs, manages staffing based on budgetary constraints, employee workload and capacity, and business growth
• Establishes Service Standards that are customer-focused, monitors and reports performance, and utilizes Continuous Improvement approaches to remediate problems and continually improve service delivery
• Stays informed regarding technical knowledge, market trends, company information and other operating techniques and pass along information, as necessary.
• Provides directions in the establishment of new policies, procedures, and technology
• Supports acquisition due diligence as requested and leads integration of any EB account management activities
• Drives teamwork (and leads by example) within account management organization and among HII organization
• Works with Employee Benefits Practice Leader in establishing strategic priorities for talent development to support the Employee Benefits strategies and the required skillset to deliver this consultative and highly responsive approach
• Performance metrics of this position include: Account retention %; New business written growth; Book of Business per Servicer improvement; and performance against customer-focused service standards

Basic Qualifications:

• Bachelor's Degree
• 7 years of related experience

Preferred Qualifications:

• Experience in EB-related insurance preferred, but not required
• Demonstrated ability to develop client-facing talent in a consultative service organization that delivers innovative solutions and Category of One service to customers
• Strong organizational, project planning and management, analytical and multi-tasking skills
• Demonstrated experience driving operational efficiency and effectiveness that is aligned with customer category needs
• Advanced critical thinking and problem-solving skill sets
• Demonstrated experience driving positive organizational change
• 7 years of supervisor/leadership experience in a customer-facing role at a business services organization
• Effective communication and presentation skills
• Excellent proficiency in Excel, Word, and PowerPoint

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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position