Employee Benefits Service Specialist Job at Moulton & Hardin, Inc.
Primary Position Duties/Responsibilities (Essential Functions):
- Answer phone calls and emails from clients, employees and physician offices (i.e. enrollment questions, confirming coverage, provider searches, etc.)
- Work closely with Benefit Team to research and correct discrepancies with enrollments and invoices and process retroactive changes
- Support Benefit Team during open enrollment
- Process enrollments, terminations, benefit changes, salary and address changes with applicable carriers and ben admin systems and follow-up to ensure changes are reflected correctly with carriers
- Process COBRA additions and terminations with administrator
- Track all event changes in enrollment platform
- Wellness dollar tracking
- Monitor status of pending evidence of insurability forms and update ben admin systems
- Run dependent age out reports and process enrollment changes accordingly
Competencies:
- Ability to organize, plan, and prioritize with effective results
- Must multi-task effectively
- Excellent communication skills, including listening, speaking and writing
- Attention to detail and accuracy
- Efficiency: able to produce significant output with minimal wasted effort
- Honesty/integrity: does not cut corners, does what is right
- Customer service orientation
- Follow through: lives up to verbal and written agreements, regardless of personal cost
- Intelligence: learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
- Qualification Guidelines:*
- High School Diploma or GED equivalent required, at least a 2 year degree.
- Working toward Resident State Agent’s License and/or maintenance of license
- Valid Resident State Driver’s License
Required Position Skills:
- Proficient in Word, Excel and Outlook
- Advanced knowledge and application of coverage and terminology
- Mandatory attendance and participation at staff meetings
Job Type: Full-time
Pay: $21.50 - $31.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
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