Job Title

Employee Relations Specialist - Bilingual

Job Description Summary

The Employee Relations Specialist is responsible for the delivery of employee relations governance and consulting services to designated internal clients on ER matters. Key skills required to be successful in this role are exceptional communication skills—especially in a virtual environment, strong connection and relationship skills, action orientation and responsive mindset, and ability to write and document issues with clarity and precision. This role reports to the Director of Employee Relations for C & W Services.



The Employee Relations Specialist will take the lead on ER cases and will partner with dedicated HR People Partners (HRBPs) on standard to complex ER cases.

The Employee Relations Specialist will utilize a Case Management system to store and track case notes and generate ER metrics reports for various client groups.

Job Description

**Bilingual in English & Spanish**

Principal Duties and Responsibilities:

• Responsible for the delivery of Employee Relations consulting services to dedicated client groups on standard to complex ER matters.
• Work with employees and their managers to understand perspectives and to guide toward resolution of conflict or issues.
• Investigate internal employee complaints of unfair treatment, harassment, discrimination, workplace violence or hostile work environment. Recommend solutions to management and dedicated HRBPs, including consistent corrective action or termination, based on company policies, weighing legal risk factors to the organization. Document investigation, recommendations and resolution for the complaint.
• Consult and coach managers on performance management best practices, including progressive performance management, performance improvement plans, exit strategies, and involuntary separations.
• Investigate, review, consult, and provide recommendations to managers on employee misconduct issues. Make recommendations regarding appropriate level of corrective action or termination to HRPBs and management based on company policies and laws.
• Consult with management, HRBPs, ER COE, Legal, Benefits, Leave Administration and Risk management on escalated leave of absence and job accommodation requests. Provide recommendations, resolution and influence management on recommendations based on company policies and laws. Ensure appropriate documentation to support decision.
• Support and consult with HRBPs and managers with position elimination activities; coordinate approved business cases with aligned HRBP, ER COE, and the HR Operations team to ensure a seamless and thoughtful process for affected employees and non-affected managers and employees
• Provide training on Employee Relations practices and provide change management support to management and HRPBs.
• Partner with dedicated HRBP on issues that are highly complex or present significant risk to the business or company.
• Utilize Case Management tools to document and effectively manage ER matters and investigations; will become the Subject Matter Expert and Super User of the Case Management tool, generating reports and tracking trends.
• Provide input and insight on holistic intervention and engagement efforts and remedies
• Liaise and partner with Legal and ER COE on high level, high risk, or highly complex issues and their resolution.
• May assist in the creation and refinement of company-wide HR policies; collaborate and consult on non-HR policies.
• The Employee Relations Specialist may assist or take lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER COE function.

• May participate in project work that supports the ER COE, the HR team, or other functions
• Occasional travel to other C&W locations to participate in investigations and meetings
• Other Duties as Assigned or Requested:

Qualifications:

• Bachelor’s Degree in HR or related area, or equivalent experience
• 3-5+ years of progressive Employee Relations experience
• Bilingual (English and Spanish)
• PHR or SPHR designation preferred

Skills and Competencies:

• Seasoned and proven skills in managing difficult ER situations, conflict management, employment law, influence skills, as well as deep and broad knowledge of Human Resources in general
• Superior diagnostic and analytical skills
• Excellent written and verbal communication skills
• Solid business intelligence
• Ability to influence leaders and colleagues; skilled counselor, consultant and facilitator
• Strong organization skills and project management skills
• Proficiency in MS Office
• Knowledge of HRMS systems such as Workday and PeopleSoft

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $62,000 - $77,000 base salary.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $65,960.00 - $77,600.00

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.