Devices / CIs in scope, including but not limited to:

· Personal Computers – Desktops, Laptops, Tablets

· Peripherals (hard-wired, wireless, and network attached) – Printers, Scanners, Docking Stations, Monitors, Keyboards, Mice, USB Attached Hard Drives, Video Cameras, Speakers

· Phones – Desktop Phones, Conference Room Phones, Cell Phones, Conference Room Equipment: Room Schedulers, Projectors, TVs, Speakers, Video Endpoints, Video Cable Extenders.

Responsibilities Summary:

· Serve as an escalation resource for help desk Service Now tickets

· Install and configure End-User Computer & peripheral devices (SCCM, AD, GPO, Windows 10, Office 365)

· Restore End User Data

· Perform imaging of devices using the latest Image version

· Relocate Devices from one WES Service Location to another following an Approved Service Request

· Device inventory in the End User support depot at HUB/Hackett location

· Dispatch support technician to project sites to handle issues related to IT equipment in Trailer offices

· Maintain & validation of End User Device Configuration. Notify WES of any systemic compliance failures

· Coordination with Third Party Vendors on Warranty / Recall Services

· Quarterly rollup of all updates, apps, and patches into new golden image

· Configure and Support Electronic Software Distribution

· Configure and Support Mobile Device Management Tool

· Configure, validate, Support, and Maintain a Tool or suite of Tools to be used by remote support teams to engineer, package, test, and house images and/or image profiles

· Strong communication skills and ability to work cohesively with users and team

· Strong documentation skills and attention to detail, with the ability to create, edit, and refine complex technical documents

· Ability to work collaboratively with employees within department and across functions

Job Type: Contract

Pay: Up to $37.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Platteville, CO 80651: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 3 years (Preferred)
• Active Directory: 3 years (Preferred)

Work Location: One location

Speak with the employer
+91 6286820045

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