Enrollment Representative Job at University of Phoenix
General Information
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Description and Requirements
About Us
About the Position
An Enrollment Representative proactively contacts and/or responds to inquiries from potential students to discuss their education goals and provide information about University of Phoenix’s ability to help them fulfill their education goals. An individual advises undergraduate and graduate students about enrollment and degree completion requirements and plays an integral role in onboarding the student for success from application through completion of their first class. In addition, an Enrollment Representative coordinates with the University’s financial aid, transcript and admissions, and academic counseling teams to assure that students encounter streamlined and user-friendly processes throughout their application and enrollment processes through their continued matriculation.
Important: You must reside in one of the following states: AZ, CO, ID, NM, NV, TX,UT, MT, OR, WA or WY
What You’ll Do:
1. Spend at least ninety-five percent (95%) of every shift making or receiving telephone calls and/or other communication channels to interact with a high volume of potential students to discover the educational interests of prospective students, search applicable database(s) and other resources to provide information to help them make an informed decision on program offerings and University fit. Advise potential and/or current students regarding enrollment, transferability, and applicability of previous college credits earned, degree program options, degree program requirements, cost of attendance, and provide information on University policies, practices, and rules.
2. Consistently strive to complete daily tasks, demonstrate schedule adherence and required availability, all while adhering to and maintaining compliance with applicable University policies and procedures, and applicable federal and state regulations.
3. Proactively identify potential obstacles to a student’s ability to pursue their educational goals and effectively address those potential obstacles in an effort to assist the student in resolving those issues and to ensure a positive student experience.
4. Follow up and coordinate with financial aid, transcript and admissions, as well as other necessary departments, to provide accurate, comprehensive and timely information to potential and/or current students.
5. Monitor student participation and progress during the enrollment process and through the first class to ensure students are engaged, understand requirements and in compliance with applicable University policies.
6. Perform other duties as assigned or apparent.
NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.
Work Environment Requirements:
- Your remote environment must be conducive to work, including a designated ergonomic workspace that is free from external distractions and background noise. This includes making appropriate arrangements for dependent care.
- Workspace must allow for use of all necessary equipment, including up to 2 monitors, and provide enough space to work comfortably.
Internet Requirements:
- The University requires your home Internet speed to be a minimum download speed of 50Mbps and upload speed of 10Mbps for optimal technology performance.
As a work-from-home Enrollment Representative, you'll be responsible for advising undergraduate and graduate students regarding enrollment and degree completion requirements as well as admitting students for the University's graduate and undergraduate certificate programs. This includes developing academic plans for degree or certificate completion following established guidelines.
Want to learn more about the day-to-day? Check us out:
https://www.youtube.com/watch?v=KmL5BA0V9gQ
Supervisory Responsibilities
None.
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
- High School Diploma or GED
ADDITIONAL QUALIFICATIONS
Prior student facing role that included student advisement in higher education- Prior customer service experience with a focus on sales/upselling
- Contact/Call Center experience
- Ability to work in a fast-paced environment and perform multiple tasks at the same time
- Ability to effectively communicate ideas both verbally and written
- Computer literate with the ability to learn proprietary software applications
- Goal-oriented and proven ability to work in a team environment or independently
#LI-remote
As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
The hourly pay rate range is between $20.19 and $24.04 per hour. The annualized amount, not including eligible overtime pay, is between $42000 and $50000.
- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.
Hourly midpoint
Hourly minimum
Manual Hourly Midpoint
Manual Hourly Minimum
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