Enrollment Specialist

How this Role Makes an Impact

The Enrollment Specialist role is an essential piece to our Imagine team, and we are looking for a passionate, detail-oriented team member to join us! Each Enrollment Specialist will work independently with assigned clients to verify paperwork for an accurate and smooth healthcare EDI enrollment process. This role ensures that our clients can submit claims efficiently and with ease!

The Imagine team has a reputation for excellence, and we will provide you with the tools needed to succeed in this role. This is an ideal position for someone who craves challenges and is highly motivated to grasp new concepts in a fast-paced work environment. A medical background is not required but is extremely helpful to immediately make an impact. We are an innovative company that evolves quickly, so come ready to learn at a fast pace!

Essential Duties

• Understand customer needs and setup requirements based on account types (i.e. physician group, surgery center, lab, etc.), number of Tax ID’s, NPIs, mix of payers, etc.
• Generate, monitor, and follow up on EDI agreements meeting specific implementation deadlines.
• Works in an on-line ticket queue to monitor and resolve client issues
• Creates workaround procedures when standard procedures have failed
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources

Education and/or Experience

• Associate degree of higher preferred
• Working knowledge of medical billing a plus
• Healthcare EDI enrollment process a plus

Qualifications

• Clear and effective communicator with excellent verbal and written skills.
• Demonstrated attention to detail and organizational skills
• Ability to meet deadlines with a strong sense of urgency
• Excellent troubleshooting and analytical skills
• Self-motivated with the ability to multitask and work independently as well as in a team setting
• Stable work history

Reporting Structure

Lead Enrollment Specialist

Employment Type

Full-Time, Non-Exempt