• Assist applicants in properly completing the application and answering their questions.
• Ensure the confidentiality of all applications, records, and any information received in written, graphic, oral, or other tangible forms.
• Review and explain the documents that are required with the application.
• Refer applicants, when necessary, to the county Department of Social Services (DSS) for Medi-Cal if they need more information or assistance with complex issues or other programs
• Assist applicants in estimating their monthly premiums.
• Overall knowledge of the revenue cycle process, registration, insurance verification, precertification, billing compliance, payer contracts, patient estimation, financial assistance.
• Schedules, educates, registers, verifies and estimates services for the patient, updates insurance and demographic information for all UHC health services
• Answers incoming calls on a multi-line phone.
• Makes outbound calls to confirm and obtain pre-registration information.
• Promptly and courteously answers and screens phone calls for the department; routes call as appropriate within established customer service guidelines; accurately records messages and delivers to the appropriate party in a timely manner; checks voicemail frequently.
• Maintains their patient schedule to ensure maximum production of enrollment applications.
• Provides outstanding customer service to internal and external customers.
• Reports any potential customer concerns or complaints immediately to Enrollment Manager.
• Review enrollment documentation to ensure that they are prepared properly and follow-up when necessary.
• Must build community long term relationships to ensure future enrollment engagement and opportunities.
• Fosters an environment that promotes teamwork and positive communications within the service area and department.

• Certified Application Assistant (CAA) required
• High School Graduate or equivalent
• Knowledge of billing processes and coding preferred.

PRIOR EXPERIENCE:

• 
  Minimum 2 years of experience in a health center setting as Healthcare Associate and/or certified application assistant.
• Demonstration of strong understanding of patient billing, front office processes and patient intake.

• Bilingual is required (multiple languages can be considered)
• Able to quickly build and maintain rapport with peers, patients and providers; team player
• Customer-service oriented
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Effective leadership/supervisory skills
• Modern office practices and procedures including email, strong computer skills
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

• Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
• Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!