Job description

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.

Job Summary:

This position of Account Manager is an entry-level professional position supporting customer account(s) and is responsible for resolving customer service issues, monitoring provider activity and assignments, negotiations of service rates, and ensuring service contract and customer expectations are meet or exceeded. This is not a sales position eligible for commissions.

The successful candidate will work at our Moorestown, NJ office (not a remote position).

Duties/Responsibilities:

• Heavy phones, data entry, update vendor, orders, schedule on Work Order Management computer platform.
• Summarize, review, and communicate customer satisfaction and major issues to client(s) and management.
• Collectively with manager, actively locate, monitor, measure, and manager provider performance.
• Negotiate with vendors to meet or exceed gross margin target(s) and number of monthly work orders assigned.
• Adhere to company/manager directives and perform tasks and duties as directed.
• Follow up with clients and customers in a timely manner to resolve questions, issues, and/or complaints and drive customer satisfaction.
• Ability to work M-F at our Moorestown, NJ office (not remote position).

Proficiencies:

• Adaptable and able to work in a fast-paced environment.
• Demonstrates attention to detail and accuracy.
• Possess excellent time management skills; ability to meet deadlines.
• Speaks clearly and informatively.
• Ability to multi-task, proactive and self-motivating.
• Ability to work both independently and as a team, as required.
• Friendly and personable demeanor.

Education/Experience:

• High school graduate.
• Experience in customer service, telemarketing or any other industry with heavy phone, customer contact, data entry, or selling experience desired.
• Intermediate knowledge of MS Office products, heavy telephone and data entry.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolong period of using phone and speaking to customers and vendors.

The Facilities Group and its Subsidiaries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

EEO/M/F

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Work Location: One location

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