The (EPIC application) Service Desk Analyst will provide support in resolution, triaging and follow up of all Epic related tickets. This resource will be supporting internal business users, and external providers as needed. They will provide tier 1 support for Epic workflows and functionality, video visit related issues and Provider accessed web applications like provider portal, Hill Connect, Cozeva etc.

Job Responsibilities:

• Completes moderately complex tickets and drives them to resolution regarding Epic Applications and its workflows and Tools.
• Manage incidents and requests which are moderately complex in nature end to end.
• Contributes to maintaining ServiceNow and ensure all incidents and problems are entered into ServiceNow.

Professional Skills Required:

• Understanding of Epic Application modules, its workflows and ability triage to Application Analyst teams.
• Completed ServiceNow certifications (highly preferred).
• Proficiency with MS Office Suite, MS Project, Visio, and collaboration tools.
• Intermediate level technical expertise in ServiceNow ticketing system, Microsoft tools and technical Network.
• 3-5 years Health Care IT experience preferred.
• Strong multi-tasker and self-starter.
• Understands how SLAs impact our business functions.
• Ability to build knowledge of the organization, processes and customers.
• Epic certification (desired).

Required Education:

• BS in Computer science or equivalent preferred

At Hill Physicians Medical Group, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.

We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!

Additional Information

At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.

Hill Physicians is an Equal Opportunity Employer

Job Type: Full-time

Pay: $80,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• San Ramon, CA 94583: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Epic: 2 years (Required)
• ServiceNow: 2 years (Required)
• Visio: 2 years (Required)
• Microsoft Project: 2 years (Required)

License/Certification:

• Epic Certification (Preferred)

Work Location: Hybrid remote in San Ramon, CA 94583

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