Epic Trainer - North Shore Physicians Group (Hybrid)

About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone—to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.

With NSPG as your employer, you’ll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient. Bring your exceptional skills to our innovative practices and join us in driving medicine forward!

Location

This is a full-time, hybrid position that requires routine, onsite presence at our North Shore Physicians Group corporate headquarters and practices. We have sites in the following towns/cities:

• Beverly
• Danvers
• Ipswich
• Lynn
• Marblehead
• Newburyport
• Peabody
• Rowley
• Salem
• Saugus
• Swampscott

General Summary

This is an exciting opportunity for a self-motivated thinker who is interested in working with the Mass General Brigham, MGB Digital Health ECare (DHeC) and their guiding principles of “one patient, one record, one team, one MGB statement” the EMR enables a seamless flow of clinical and administrative information about a patient anywhere within MGB, and ultimately improves the quality and safety of care for our patients.

Reporting to the Business Support Manager, the Epic Trainer is responsible for facilitating Epic end user classroom training courses for an application designed by a DHeC certified Instructional Designer. Epic Trainers also support the set up and takedown of classroom training space, the distribution of training materials and supplies, and classroom quality control. This includes the administration of proficiency assessments and class evaluations at the end of each session and sharing ideas to improve the effectiveness of the training with the course Instructional Designer and Business Support Team.

The Epic Trainer will support the development of future state workflows, standard work, policies and procedures, training coordination, conversion needs, cutover planning, and go-live support. In addition, the Epic Trainer will work closely with the Business Support Director and Project Manager and Operational Leads to facilitate completion of entity program tasks such as test scripts review and signoff, analysis of go-live critical reports, super user identification, end user testing coordination, and other project tasks as needed.

Epic credentialing will be available within 6 months of hire where the trainer will be responsible in learning and teaching Epic Ambulatory, Cadence and/or Radiant training along with Dragon Medical One (DMO) for clinicians as assigned.

Responsibilities

• Lead user training using the curriculum designed by the DHeC certified instructional designers
• Preparing for class
• Setting up the classroom
• Facilitating the class
• Following up on any outstanding questions that arise in the classroom
• Collecting valuable feedback from trainees in class and report that information to the Business Support Manager
• Helping instructional designers and Business Support Team update training materials
• Testing lesson plans and training environment build
• Facilitating study halls and personalization labs for providers or other attendees
• Administer user proficiency assessments and in-system checklists
• Supporting users with at-the-elbow go-live support
• Administering post-live refresher, optimization, and skills enhancement training
• Assist with the facilitation of workgroup meetings to achieve project objectives: Requirements definition (functional and/or technical), Build/Remediation, System testing/quality assurance, Training, Implementation, Post-Implementation/on-going support, Project administrative activities, Documentation

Education

• Required: Degree in a healthcare field or a Bachelor’s degree

Experience

• Required: Experience in group facilitation or delivering presentations and comfortable interacting in a dynamic training situation
• Preferred: Clinical or Healthcare experience/knowledge is strongly desired

Licensure

• Required: Must obtain Trainer status with NSPG Business Support Team and demonstrate proficiency facilitating the assigned Epic application before a panel of evaluators.
• Preferred: Prior completion of Epic Credentialed Training Program desired

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.